Senior Director, IT Infrastructure and Operations

About the role

The Senior Director – IT Operations & Network Engineering is responsible for the design, configuration, implementation, maintenance, and administration of Tommy Bahama’s systems landscape, including telecommunications, server and storage platforms, network and other related equipment.

Responsibilities

• Work with the IT management team to develop and implement a technology roadmap that supports the goals and objectives of the organization.
• Provide direction to the teams as they support projects and initiatives that expand the capabilities of the business, maintain the technology environment, implement security initiatives, and improve the supportability of our technological environment.
• Manage and develop talent within the IT Operations and Network Engineering teams.
• Establish appropriate goals, objectives, standards, and policies to ensure effective information systems operation, maintain compliance and continual improvement.
• Manage and oversee support of projects such as new retail and restaurant locations, Business Continuity, Disaster Recovery, and evolving security and business operational requirements.
• Own enterprise incident response, disaster recovery, and business continuity capabilities to minimize operational impact and ensure rapid recovery.
• Establish expectations for the timely resolution and escalation of all incidents and problems affecting the business channels and operations.
• Partner with the Data Security Director to implement strong network and data security configurations, install firmware and software patches, remediate vulnerabilities, and research security incidents.
• Maintain strong partnerships with internal teams to advise business and functional leadership on all aspects of IT operations and engineering.
• Participate in continuous learning and professional development.

Requirements

• Bachelor’s Degree or equivalent in business or technology related discipline from an accredited university or institution OR an equivalent combination of education, training and experience in addition to experience listed below.
• Relevant technical and process certifications (ITIL, MOF, PMI, CISSP, CCNA, etc.).
• Strong leadership and staff management skills required.
• Generally, ten (10) years of direct experience in IT Operations and/or Engineering in an enterprise-scale, geographically distributed environment.
• Five (5) years of experience in IT management, with at least three (3) years leading multiple teams.
• Strong understanding of system integration, workflow automation, and enterprise architecture.
• Experience leading technological implementations and upgrades.
• Experience implementing principles and methods around IT service delivery, problem management, change management, backup and recovery, and disaster recovery.
• Solid experience with cloud infrastructure services including IaaS, SaaS and PaaS.
• Experience managing vendors and service providers, including professional service or managed-service engagements.

Qualifications

• Multiple factors will vary the applicable rate of pay for this role, including an individual’s experience, knowledge, and skillset, as well as work location and available budget.

Skills

• Strong leadership and staff management skills required.
• Strong understanding of system integration, workflow automation, and enterprise architecture.
• Experience leading technological implementations and upgrades.
• Experience implementing principles and methods around IT service delivery, problem management, change management, backup and recovery, and disaster recovery.
• Solid experience with cloud infrastructure services including IaaS, SaaS and PaaS.
• Experience managing vendors and service providers, including professional service or managed-service engagements.

Benefits

For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off. Potential Annual Bonus Opportunity. 50% discount at restaurants and retail locations. Career advancement opportunities as we are growing!

Pay

Pay Range: $181,000 – $270,000 annually

Schedule

This role is in-office Monday through Friday.