Senior Director, IT Infrastructure and Operations

Position Summary

The Senior Director, IT – Infrastructure and Operations will provide vision and leadership to build the IT Infrastructure and Operations (I&O) function and drive next-level maturity to enable ongoing growth and future scaling of IT Infrastructure and Operations at Ultragenyx.

Responsibilities

• Develops and maintains the I&O organization’s strategic road map, ensuring IT capabilities consistently support the organization goals and priorities.
• Plays a strategic role in the exploration and selection, implementation, and ongoing management of the firm’s software, hardware, and technology support services.
• Oversee IT Platform Architecture, Database and Cloud Management, Hardware and Software Asset Management, Disaster Recovery and IT Business Continuity, Data and Voice Network Management, End User Computing, Audio/Video Technology, Productivity Tools, and Global Service Desk.
• Drive the direction and strategy for global service desk, executive support, ITSM/ITIL processes and functions, including the ITSM Platform.
• Create and manage the Disaster Recovery Program and IT Business Continuity plans.
• Develops and maintains a well-structured lifecycle management strategy of all hardware and software assets, including effective user onboarding and offboarding.
• Partner with Facilities department and ensure full support for all new facilities and office sites, and other worldwide Facilities projects.
• Effectively collaborate across all IT functional areas – Application Management, Data Management, Information Security and Compliance.
• Provide direct coaching and mentorship to I&O staff in support of their professional growth.
• Establish strong vendor relationships and oversee negotiation and administration of vendors, consultants, and service agreements.
• Lead the I&O organization in the analysis, enhancement, and tailoring of current practices and existing systems to increase operating efficiencies and reduce costs.
• Develop and publish leading indicators, KPIs, and SLAs and ensure appropriate corrective/preventive actions are instituted based on metrics.
• Establish and maintain I&O budgets (Opex and Capex) to effectively meet Ultragenyx needs and ensure adherence to company and department financial objectives.

Requirements

• Bachelor’s degree in Information Technology or Computer Science or equivalent degree with 15+ years of overall technology operations experience.
• At least 10+ years of experience in leadership roles.
• Strong background in Pharma/Biotech and GxP environment.
• Demonstrated ability to build and lead the IT Operations and Service Desk function.
• In-depth knowledge in compute, network, and storage domains and managing a cloud native technology environment.
• Strong leadership abilities, with a focus on effective prioritization and appropriate sense of urgency.
• Excellent verbal, written and interpersonal communication skills.
• Ability to identify needs, take initiative and prioritize work efforts — balancing operational tasks with longer-term strategic security efforts.
• Exceptional customer service orientation with a focus on collaboration and flexibility when working with both external and internal stakeholders.

Pay Range

The typical annual salary range for this full-time position is $260,700 USD - $322,000 USD. Full Time employees across the globe enjoy a range of benefits, including, but not limited to: Generous vacation time and public holidays observed by the company Volunteer days Long term incentive and Employee stock purchase plans or equivalent offerings Employee wellbeing benefits Fitness reimbursement Tuition sponsoring Professional development plans Benefits vary by region and country.

Benefits

• Generous vacation time and public holidays observed by the company
• Volunteer days
• Long term incentive and Employee stock purchase plans or equivalent offerings
• Employee wellbeing benefits
• Fitness reimbursement
• Tuition sponsoring
• Professional development plans

Equal Opportunity Employer

Ultragenyx Pharmaceutical is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital and veteran status, and any other status or classification protected by applicable federal, state, and/or local laws. Reasonable accommodation will be provided for all protected statuses or classifications protected by applicable law, including individuals with disabilities, disabled veterans, for pregnancy, childbirth, and related medical conditions, and based on sincerely held religious beliefs.