Senior Director of IT Operations

Why You’ll Love Working at Vivie

Competitive pay with employer-matched retirement and pay-on-demand
Comprehensive health and wellbeing benefits
Generous PTO and paid holidays
Career growth with scholarships, training, and professional development
Work-life benefits and modern technology that make your day easier

About the Role

You are responsible for ensuring a stable, secure, and scalable technology environment that enables the organization to operate efficiently and deliver an exceptional employee experience.

Responsibilities

• Lead IT service delivery and excellence
• Oversee the organization’s IT support model, including service delivery, incident management, request fulfillment, escalation processes, and workflow standardization while improving service consistency, response times, operational efficiency, and end-user experience through scalable, standardized systems and continuous improvement initiatives.
• Oversee infrastructure, systems reliability, and cybersecurity
• Drive vendor management and technology performance
• Strengthen alignment & process improvement
• Lead team development & organizational support

Requirements

• 10+ years of progressive IT leadership experience, including infrastructure, service delivery, and security.
• Experience leading IT operations in a multi-site or distributed organization.
• Proven ability to build and scale operational processes and teams.
• Strong understanding of network architecture, cloud environments, endpoint management, and cybersecurity practices.
• Experience managing vendors, contracts, and external partners.

Qualifications

• Ability to pass state mandated background checks.
• Physical capability to perform all essential job functions.
• Ability to read, write, and speak English to ensure effective communication with team members, residents, and community partners.

Skills

• Leadership skills
• IT infrastructure management
• Service delivery and support
• Cybersecurity expertise
• Vendor management
• Team building and mentoring

Benefits

• Employer-matched retirement
• Pay-on-demand
• Comprehensive health and wellbeing benefits
• Generous PTO and paid holidays
• Career growth with scholarships, training, and professional development
• Work-life benefits and modern technology

Pay

$140,000 to $180,000 (salaried exempt), based on experience, qualifications, and location.

Schedule

Full-time| Monday – Friday | 8:00 a.m. to 4:30 p.m.