Senior Director IT Operations & Service

About Us

Dyno Nobel is a global leader in commercial explosives, manufacturing and blasting technology, delivering innovative solutions to the mining, quarry, construction, and seismic industries. With a legacy of safety, performance, and technical excellence, Dyno Nobel is known for pushing the boundaries of what's possible in commercial explosives—helping customers optimize operations, improve productivity, and reduce environmental impact. Backed by a team of dedicated professionals and a commitment to continuous improvement, Dyno Nobel sets the standard for reliable and responsible blasting manufacturing and services worldwide.

Responsibilities

• Accountable for end-to-end management of global IT services, whether delivered internally or sourced externally, including technical and infrastructure management (SaaS, Integration, SAP Basis, Patching).
• Manage Service Delivery teams (Service Desk, Field Engineering).
• Provide a Service Integration and Management framework.
• Track, manage, and optimize IT resources and infrastructure across physical locations.
• End-to-end Platform and Applications Lifecycle Management.
• Manage the full lifecycle of assets from acquisition, operation (SAP, PC, 3rd party apps, Microsoft, etc.), including operational change management (e.g., general upgrades, maintenance activities).
• Data Network Management (all routing, firewall, logical networking components).
• Accountable for managing ‘non-strategic’ vendors and their governance.
• Define and meet the requirements of SLAs.
• Technology Service Management – manage the provision of technology-based services to meet defined organizational needs.
• Asset Management – manage the full lifecycle of assets from acquisition, operation, maintenance to disposal.
• Platform and Application Management – deliver management, technical, and administrative services to support and maintain live applications.
• BAU vendor management – manage and control the operation of formal contracts for the supply of products and services.

Requirements

• Bachelor's or Master's degree in Computer Science, IT, Engineering, or a related field.
• 10+ years of experience in IT operations, service management, or a related field, with substantial experience in leadership roles.
• Proven ability to manage IT services and operations across a global organization.
• Deep understanding of ITIL framework, network operations, cloud computing, cybersecurity, system administration, disaster recovery, and data center management.
• Knowledge of emerging technologies affecting IT operations.
• Positive attitude, friendly demeanor, and a team player.

Benefits

• Paid vacation + 12 paid holidays + PTO days.
• Full health benefits including employer HSA contributions + dental plan with an orthodontic option, wellness coaching available.
• Matching 401K.
• Generous tuition reimbursement program.
• Generous paid parental leave.

Values

• Zero Harm for Everyone Everywhere.
• Value People – Respect, Recognize & Reward.
• Think Customer. Everyone. Every day.
• Treat the Business as our Own.
• Care for the Community & our Environment.
• Challenge & Improve the Status Quo.
• Deliver on our Promises.