Senior Director IT Operations

About the role

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people.

Responsibilities

The Senior Director IT Operations will oversee ITOGR governance, ensuring compliance, risk mitigation, and operational excellence through strategic leadership and continuous improvement across McKesson’s IT operations. Key responsibilities include:

• Leading IT integration efforts for M&A and divestitures, aligning service processes, knowledge, and user platforms globally
• Stewardship of the Change Advisory Board (CAB), ensuring rigorous planning and testing of technology changes, and overseeing Major Incident Response to protect business continuity and patient care
• Enforcing ITSM policies, integration roadmaps, risk mitigation, and change management plans
• Aligning budgets with organizational goals, building strategic vendor partnerships, and conducting financial reviews
• Overseeing SLAs, KPIs, and service reviews; identifying improvement areas through data analysis
• Leading performance evaluations, succession planning, and targeted training to close skills gaps
• Governing Knowledge Management strategies for high-quality documentation and operational efficiency
• Overseeing knowledge asset lifecycle for rapid issue resolution
• Fostering cross-functional collaboration, ensuring accessibility, and managing Service Request frameworks for efficient fulfillment and user satisfaction

This role requires hybrid work, with an expectation of being in the office 3 days per week, and 10% domestic and international travel.

Requirements

The ideal candidate will have a Master’s degree, or foreign equivalent, in Computer Science, Information Systems, Business Administration or a related field, and ten (10) years of experience in the job offered or a related occupation. The candidate must have:

• Seven (7) years of demonstrated experience in each of the following:
  • Leadership experience in IT Operations, Major Incident Management, and ITSM process optimization
  • Enterprise Knowledge Management, with a proven track record of designing and implementing scalable strategies that improve self-service adoption / incident deflection through effective content curation and accessibility
  • Designing / implementing enterprise Service Request Models that optimize workflows, enhance user experience, and ensure regulatory compliance
  • Leading IT operational integration during large scale M&A transactions, including post-merger harmonization of service management processes, knowledge bases, and user experience platforms across global business units
  • Leading Major Incident Management, coordinating cross-functional teams to ensure rapid resolution of critical IT disruptions and maintain business continuity
  • Managing complex changes, mitigating risks, and delivering results in dynamic, high-pressure environments
  • Understanding of IT governance, regulatory compliance, and audit management
  • Financial management, including budgeting, forecasting, and cost control
  • Vendor management, contract negotiation, and SLA/KPI development
• Four (4) years of demonstrated experience in each of the following:
  • Leveraging AI capabilities to support decision-making, reduce manual effort, and drive continuous improvement across IT operations

Pay

The offered wage for this role is $218,222.50 – $254,300/year.