Senior Director of Facilities | Residential Services

About the Role

The Senior Director of Facilities is a strategic and operational leader responsible for the overall performance, safety, and longevity of building systems, infrastructure, and physical assets across a multi‑property residential portfolio. This role oversees daily operations and facilities team performance while guiding long‑term capital planning, vendor partnerships, and sustainability initiatives.

Responsibilities

• Provide strategic leadership for Facilities & Engineering across the portfolio, aligning priorities with business objectives, HOA and community priorities, luxury residential standards, and long‑term asset stewardship.
• Ensure building systems and infrastructure are maintained to high standards of safety, reliability, efficiency, appearance, regulatory compliance, and performance.
• Lead portfolio asset and capital planning, including building‑condition assessments, reserve studies, lifecycle planning, deferred maintenance, capital forecasting, project prioritization, and repair‑versus‑replace strategies.
• Serve as a trusted strategic and technical advisor to General Managers, Chief Engineers, HOA Boards, and senior leadership, translating complex facilities matters into clear risks, financial implications, alternatives, and actionable recommendations.
• Provide executive oversight of major capital projects and infrastructure initiatives, managing scope, budgeting, procurement, contracts, scheduling, risk, quality, stakeholder communication, and successful execution.
• Lead Facilities & Engineering financial and risk management, including operating and capital budgets, forecasting, lifecycle and ROI analysis, vendor and contract strategy, infrastructure risk, and responsible financial stewardship.
• Develop and present portfolio facilities strategies, capital forecasts, performance results, risk assessments, and recommendations to HOA Boards and senior leadership.
• Conduct due diligence and integration for new business and property transitions, covering building‑condition assessments, capital and operational risks, staffing structures, contracts, and transition planning.
• Build and develop high‑performing engineering leadership through recruitment, coaching, performance management, succession planning, leadership development, and accountability in partnership with General Managers and People & Culture.
• Establish portfolio Facilities & Engineering standards, SOPs, preventive‑maintenance programs, inspection practices, KPIs, and reporting to strengthen building reliability, consistency, accountability, and continuous improvement.
• Oversee regular portfolio inspections and audits to identify material deficiencies, capital needs, compliance concerns, and operational or infrastructure risks, ensuring appropriate corrective action.
• Lead vendor and procurement strategies to improve service quality, purchasing leverage, contract performance, operational resilience, and cost effectiveness.
• Provide senior leadership for safety, regulatory compliance, emergency preparedness, business continuity, and critical building events, including after‑hours escalation and response.
• Advance operational excellence through building technology, CMMS and building‑management platforms, energy and water management, sustainability, EV infrastructure, and other solutions that improve performance, asset longevity, financial outcomes, and resident experience.
• Lead through General Managers, Chief Engineers, and other property leaders, building their capabilities and accountability rather than assuming day‑to‑day engineering responsibilities.
• Model Columbia Hospitality values and demonstrate executive‑level judgment, collaboration, communication, accountability, and leadership with Boards, residents, clients, team members, vendors, and business partners.

Qualifications

• 12+ years of progressively responsible experience in facilities, engineering, building operations, asset management, or a related field, including significant senior leadership responsibility.
• 8+ years leading Facilities & Engineering leaders across multiple complex properties or assets, with demonstrated success leading through Chief Engineers, Directors of Engineering, and other technical leaders.
• Significant experience with complex high‑rise residential, luxury condominium, Class A, hospitality, or comparable sophisticated building environments; HOA and Board experience strongly preferred.
• Proven track record leading major capital improvements, building‑system projects, renovations, and infrastructure initiatives, including financial oversight, risk management, procurement, and execution.
• Strong financial and business acumen: operating and capital budgeting, reserve studies, long‑term capital planning, forecasting, lifecycle and ROI analysis, contract management, and executive reporting.
• Broad technical knowledge of HVAC, mechanical, electrical, plumbing, building automation and controls, life‑safety, vertical transportation, and major building infrastructure, with ability to assess risk and guide technical recommendations.
• Demonstrated strategic leadership, executive presence, sound judgment, talent development, change leadership, crisis management, collaboration, and ability to influence stakeholders without direct authority.
• Exceptional communication, presentation, negotiation, coaching, and relationship‑management skills for advising HOA Boards, General Managers, executives, engineering leaders, consultants, and vendors.
• Ability to operate strategically across a diverse portfolio, balancing individual community needs with broader priorities while remaining separate from routine property‑level engineering responsibilities.
• Relevant facilities, engineering, building operations, or project‑management certifications and licenses preferred.
• Experience with CMMS, BuildingLink, HotSOS, building automation systems, and related technologies preferred.
• Regular portfolio travel and access to building mechanical and project areas required; must be available for senior leadership during significant after‑hours emergencies.

Pay

Salary Range: $150,000 – $160,000 (DOE). Additional compensation includes cellphone allowance, incentive eligibility, and daily pay options.

Benefits

• Paid time off & holiday pay
• Medical, dental, vision, disability coverage
• 401(k) with employer contribution
• HSA/FSA plans with employer contribution
• Values‑based culture (#OMGLIFE) and Culture Add initiatives
• Referral bonus program
• Discounted lodging, dining, spa, golf, and retail (travel discounts)
• Employee Assistance Program (“Columbia Cares”)
• Volunteer opportunities and committee participation
• Task force work opportunities for career growth
• Online learning platform
• Third‑party perks: discounts on pet insurance, rental cars, movie and concert tickets, theme parks, and more