Senior Director of Card Services 5165

Summary

Manages all functions of the Card Services Department which include Credit and Debit Cards. The Senior Director will be responsible for establishing and maintaining a road map and they will ensure growth and profitability of Credit and Debit card products. In additions to ensuring compliance with established policies and procedures of the credit union and department, the director will establish and monitor all appropriate risk controls and key performance indicators.

Supervisory Responsibilities

• Directly manages the department management staff, including but not limited to interviewing, selecting, hiring and training team members; scheduling, assigning, and directing work; coaching, counseling, rewarding, and disciplining team members; evaluating performance; and recommending team members for promotion, transfer, or termination.

Essential Functions

• Develop and maintain a strategic plan to increase interchange and interest income of the credit union yearly.
• Works closely with the Senior Leadership and the Marketing team to develop and implement plans to increase credit card activation, usage, and card holder engagement for the members of the credit union.
• Maintain an excellent working knowledge of Visa and Mastercard agreements to include all PIN/POS contracted providers.
• Ensure proper adherence to the credit union vendor policy and procedures. Plans, organize, direct, controls and recommend staffing for all functions within the department.
• Counsels and evaluates team members’ performance and conduct.
• Manages the resolution of member complaints and/or problems within the scope and authority of the position.
• Implement new products and services as they relate to the department.
• Establish and monitor risk controls.
• Establish and share reporting on Key Performance Indicators.
• Promotes a quality service environment, which strives to continuously improve customer service.
• Oversees, monitors, and provides assistance with ordering, reordering, and the file maintenance of all plastic cards issued by the department.
• Oversees and monitors the process of reporting lost or stolen plastic cards.
• Delegates job duties to staff, ensuring duties are performed accurately and timely.
• Maintains a superior working knowledge of the card processor’s guidelines and regulations.
• Maintains superior working knowledge and daily supervision of the following functions of the Department: Interchange income, interest income, risk controls, card production, member inquiries; problem resolution and service recovery; daily, weekly and monthly reports; lost and stolen account processing; and printing and distribution of reports.
• Manage vendor relationships (e.g. card processors, fraud services, card manufacturers).
• Maintains thorough training in all phases of their position.
• Evaluates team member performance, approves time off, reviews and approves departmental payroll data, and reviews & approves overtime, as needed.
• Completes department reports and relays the information to management.
• Ensures that department staff maintains the highest level of account security and member verification process.
• Maintains a superior working knowledge of the card processor’s guidelines and regulations.
• Maintains superior working knowledge and daily supervision of the following functions of the Department: Interchange income, interest income, risk controls, card production, member inquiries; problem resolution and service recovery; daily, weekly and monthly reports; lost and stolen account processing; and printing and distribution of reports.
• Ensures that department staff maintains the highest level of account security and member verification process.
• Maintains a superior working knowledge of the card processor’s guidelines and regulations.
• Maintains superior working knowledge and daily supervision of the following functions of the Department: Interchange income, interest income, risk controls, card production, member inquiries; problem resolution and service recovery; daily, weekly and monthly reports; lost and stolen account processing; and printing and distribution of reports.
• Ensures that department staff maintains the highest level of account security and member verification process.
• Maintains a superior working knowledge of the card processor’s guidelines and regulations.
• Maintains superior working knowledge and daily supervision of the following functions of the Department: Interchange income, interest income, risk controls, card production, member inquiries; problem resolution and service recovery; daily, weekly and monthly reports; lost and stolen account processing; and printing and distribution of reports.
• Ensures that department staff maintains the highest level of account security and member verification process.
• Maintains a superior working knowledge of the card processor’s guidelines and regulations.
• Maintains superior working knowledge and daily supervision of the following functions of the Department: Interchange income, interest income, risk controls, card production, member inquiries; problem resolution and service recovery; daily, weekly and monthly reports; lost and stolen account processing; and printing and distribution of reports.
• Ensures that department staff maintains the highest level of account security and member verification process.
• Maintains a superior working knowledge of the card processor’s guidelines and regulations.
• Maintains superior working knowledge and daily supervision of the following functions of the Department: Interchange income, interest income, risk controls, card production, member inquiries; problem resolution and service recovery; daily, weekly and monthly reports; lost and stolen account processing; and printing and distribution of reports.
• Ensures that department staff maintains the highest level of account security and member verification process.
• Maintains a superior working knowledge of the card processor’s guidelines and regulations.
• Maintains superior working knowledge and daily supervision of the following functions of the Department: Interchange income, interest income, risk controls, card production, member inquiries; problem resolution and service recovery; daily, weekly and monthly reports; lost and stolen account processing; and printing and distribution of reports.
• Ensures that department staff maintains the highest level of account security and member verification process.
• Maintains a superior working knowledge of the card processor’s guidelines and regulations.
• Maintains superior working knowledge and daily supervision of the following functions of the Department: Interchange income, interest income, risk controls, card production, member inquiries; problem resolution and service recovery; daily, weekly and monthly reports; lost and stolen account processing; and printing and distribution of reports.
• Ensures that department staff maintains the highest level of account security and member verification process.
• Maintains a superior working knowledge of the card processor’s guidelines and regulations.
• Maintains superior working knowledge and daily supervision of the following functions of the Department: Interchange income, interest income, risk controls, card production, member inquiries; problem resolution and service recovery; daily, weekly and monthly reports; lost and stolen account processing; and printing and distribution of reports.
• Ensures that department staff maintains the highest level of account security and member verification process.
• Maintains a superior working knowledge of the card processor’s guidelines and regulations.
• Maintains superior working knowledge and daily supervision of the following functions of the Department: Interchange income, interest income, risk controls, card production, member inquiries; problem resolution and service recovery; daily, weekly and monthly reports; lost and stolen account processing; and printing and distribution of reports.
• Ensures that department staff maintains the highest level of account security and member verification process.
• Maintains a superior working knowledge of the card processor’s guidelines and regulations.
• Maintains superior working knowledge and daily supervision of the following functions of the Department: Interchange income, interest income, risk controls, card production, member inquiries; problem resolution and service recovery; daily, weekly and monthly reports; lost and stolen account processing; and printing and distribution of reports.
• Ensures that department staff maintains the highest level of account security and member verification process.
• Maintains a superior working knowledge of the card processor’s guidelines and regulations.
• Maintains superior working knowledge and daily supervision of the following functions of the Department: Interchange income, interest income, risk controls, card production, member inquiries; problem resolution and service recovery; daily, weekly and monthly reports; lost and stolen account processing; and printing and distribution of reports.
• Ensures that department staff maintains the highest level of account security and member verification process.
• Maintains a superior working knowledge of the card processor’s guidelines and regulations.
• Maintains superior working knowledge and daily supervision of the following functions of the Department: Interchange income, interest income, risk controls, card production, member inquiries; problem resolution and service recovery; daily, weekly and monthly reports; lost and stolen account processing; and printing and distribution of reports.
• Ensures that department staff maintains the highest level of account security and member verification process.
• Maintains a superior working knowledge of the card processor’s guidelines and regulations.
• Maintains superior working knowledge and daily supervision of the following functions of the Department: Interchange income, interest income, risk controls, card production, member inquiries; problem resolution and service recovery; daily, weekly and monthly reports; lost and stolen account processing; and printing and distribution of reports.
• Ensures that department staff maintains the highest level of account security and member verification process.
• Maintains a superior working knowledge of the card processor’s guidelines and regulations.
• Maintains superior working knowledge and daily supervision of the following functions of the Department: Interchange income, interest income, risk controls, card production, member inquiries; problem resolution and service recovery; daily, weekly and monthly reports; lost and stolen account processing; and printing and distribution of reports.
• Ensures that department staff maintains the highest level of account security and member verification process.
• Maintains a superior working knowledge of the card processor’s guidelines and regulations.
• Maintains superior working knowledge and daily supervision of the following functions of the Department: Interchange income, interest income, risk controls, card production, member inquiries; problem resolution and service recovery; daily, weekly and monthly reports; lost and stolen account processing; and printing and distribution of reports.
• Ensures that department staff maintains the highest level of account security and member verification process.
• Maintains a superior working knowledge of the card processor’s guidelines and regulations.
• Maintains superior working knowledge and daily supervision of the following functions of the Department: Interchange income, interest income, risk controls, card production, member inquiries; problem resolution and service recovery; daily, weekly and monthly reports; lost and stolen account processing; and printing and distribution of reports.
• Ensures that department staff maintains the highest level of account security and member verification process.
• Maintains a superior working knowledge of the card processor’s guidelines and regulations.
• Maintains superior working knowledge and daily supervision of the following functions of the Department: Interchange income, interest income, risk controls, card production, member inquiries; problem resolution and service recovery; daily, weekly and monthly reports; lost and stolen account processing; and printing and distribution of reports.
• Ensures that department staff maintains the highest level of account security and member verification process.
• Maintains a superior working knowledge of the card processor’s guidelines and regulations.
• Maintains superior working knowledge and daily supervision of the following functions of the Department: Interchange income, interest income, risk controls, card production, member inquiries; problem resolution and service recovery; daily, weekly and monthly reports; lost and stolen account processing; and printing and distribution of reports.
• Ensures that department staff maintains the highest level of account security and member verification process.
• Maintains a superior working knowledge of the card processor’s guidelines and regulations.
• Maintains superior working knowledge and daily supervision of the following functions of the Department: Interchange income, interest income, risk controls, card production, member inquiries; problem resolution and service recovery; daily, weekly and monthly reports; lost and stolen account processing; and printing and distribution of reports.
• Ensures that department staff maintains the highest level of account security and member verification process.
• Maintains a superior working knowledge of the card