Senior Director, Chief of Staff - Card Servicing Shared Services

Responsibilities

Serve as a strategic thought partner for the Shared Services leadership team
Prioritize and focus leadership team agenda on a number of key areas (goals, labor strategy, budget etc)
Aid the leadership team in strategic planning, uncovering critical efficiencies and preventing duplication of effort
Act as a central point of contact between the Shared Services leadership team and other key partners (e.g. front-line operations, product, tech, finance)
Create and manage effective, scalable processes to manage operating rhythms with senior leaders to ensure alignment across the leadership team and with key partners

Lead and execute strategy for top of house Associate Engagement initiatives
Develop and manage relationships within direct and extended team members to be able to act as an informed and helpful sounding board and thought partner

Qualities of a Successful Candidate

Strong communicator focused on building relationships with senior leaders; excellent communications proficiency, both written and verbal
Problem solver who can think critically and strategically across Card
Knowledge of business to represent perspectives with other teams across Card
Ability to influence others, especially senior leaders; high level of executive presence
Can pull groups of people together towards a common goal, a connector of people who creates followership
The ability to juggle multiple priorities focusing on the highest leverage initiatives; excellent organizational skills and the ability to be goal/execution-oriented
The ability to react seamlessly to change in priorities and delivery focus; capable of balancing strategy and tactical delivery
Strong business judgment, influencing skills, people leadership and integrity are essential for this position

Basic Qualifications

• Bachelor’s degree or military experience
• At least 7 years of experience in project management, human resources or strategic planning
• At least 7 years of experience managing stakeholders across different business functions
• At least 7 years of experience leading cross functional projects
• At least 5 years of people management experience

Preferred Qualifications

• Master’s Degree
• 5+ years of experience driving organizational change and operational excellence

Pay

Salaries for this role are listed below, by location:

• Mclean, VA: $269,600 - $307,700 for Sr. Director, Chief of Staff
• Richmond, VA: $245,100 - $279,800 for Sr. Director, Chief of Staff