Senior Director - IT Platform Services

Responsibilities

• Define and execute the global strategy for IT platform services aligned with enterprise architecture and digital transformation goals
• Champion platform modernization, automation, and DevOps/Agile enablement across the organization
• Serve as a thought leader and advisor to executive leadership on platform capabilities and innovation
• Lead the global delivery and lifecycle management of ServiceNow, including ITSM, ITOM, HRSD, and custom applications
• Drive platform governance, performance, and expansion into new business domains
• Ensure alignment with ITIL practices, security, and compliance standards
• Oversee the enterprise-wide configuration, standardization, and integration of Jira and the Atlassian ecosystem
• Establish governance models, usage standards, and reporting frameworks to support agile at scale
• Promote shift-left testing, continuous testing, and test data management practices
• Ensure consistent quality assurance practices across all delivery teams and geographies
• Own the strategy and implementation of CI/CD pipelines and toolchains (e.g., Jenkins, GitLab, Azure DevOps)
• Drive adoption of DevSecOps practices and continuous delivery capabilities across engineering teams
• Ensure tooling supports secure, scalable, and efficient software delivery pipelines
• Build and lead a high-performing global team of platform engineers, architects, and service owners
• Foster a culture of innovation, accountability, and continuous improvement
• Manage vendor relationships, budgets, and service delivery metrics
• Act as a key liaison between IT, business units, and engineering teams to ensure platform alignment with business needs
• Lead change management, training, and communication strategies to drive adoption and value realization
• Report on platform KPIs, ROI, and strategic outcomes to executive stakeholders

Qualifications

• Bachelor's degree in related field or equivalent training/experience required.
• Minimum of 12 years experience in financial services and minimum of 5 years previous leadership required.
• Experience in IT leadership roles, with deep expertise in enterprise platforms, DevOps, and agile delivery.
• Proven track record of leading global teams and delivering platform transformation at scale.
• Strong knowledge of ServiceNow, Jira/Atlassian, CI/CD tools, and enterprise testing practices.
• Experience in regulated or complex environments (e.g., finance, healthcare, manufacturing) is a plus.
• Exceptional leadership, communication, and stakeholder management skills.

Preferred Qualifications

• MBA or equivalent business acumen preferred.
• ServiceNow Certified Implementation Specialist or Architect.
• Atlassian Certified Jira Administrator.
• SAFe Program Consultant (SPC) or equivalent Agile certification.
• DevOps Leader or CI/CD-related certifications (e.g., GitLab, Jenkins, Azure DevOps).