Senior Director, Global Process Leader - Invoice to Cash

About the role

The Global Invoice-to-Cash team oversees billing, cash application, collections, dispute management, and related process governance across multiple regions. This role will partner closely with Sales, Sales Operations, Finance, Tax, Treasury, Legal, Technology, and Global Finance Shared Services teams, with an initial focus on the US, Canada, and UK before expanding globally.

Responsibilities

• Define and own the global strategy, vision, and roadmap for Invoice-to-Cash, ensuring alignment with business objectives, Sales/Sales Operations, and Finance priorities.
• Lead the design, standardization, documentation, and governance of global Invoice-to-Cash processes, policies, controls, SOPs, and best practices across regions.
• Oversee global Invoice-to-Cash operations to ensure timely, accurate, efficient, and compliant transaction processing across multiple geographies.
• Partner with Global Finance Shared Services teams in Pune, India and Costa Rica, along with key business stakeholders, to oversee global delivery of the Invoice-to-Cash process.
• Drive continuous improvement, process reengineering, digitization, and automation to reduce manual work, improve accuracy, lower operating costs, and support scalable growth.
• Establish and monitor key performance indicators, identify underperformance, conduct root cause analysis, and implement corrective action plans.
• Lead change management efforts to support adoption of new processes, policies, technologies, and governance models across global teams.
• Manage strategic vendor relationships supporting Invoice-to-Cash, including contract compliance, service optimization, issue resolution, and risk mitigation.
• Serve as the key liaison between Invoice-to-Cash teams and stakeholders across Finance, Sales, Sales Operations, Tax, Treasury, Legal, Procurement, and Technology.
• Lead, develop, and inspire a high-performing global team, fostering a culture of accountability, process discipline, operational excellence, and innovation.

Requirements

• 15+ years of relevant experience, including 8+ years in a global Invoice-to-Cash process leadership role within a shared services or large multinational environment.
• Deep end-to-end Invoice-to-Cash expertise across billing, collections, credit, cash application, dispute management, process governance, and operational controls.
• Proven experience leading global process standardization, transformation, system implementations, automation, and governance across complex, matrixed organizations.
• Strong executive presence, stakeholder management, communication, analytical, and leadership skills, with the ability to translate strategy into measurable outcomes.
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field, or equivalent experience with demonstrated success leading global finance operations.
• Experience with major ERP and finance technology platforms such as PeopleSoft, Oracle, SAP, HighRadius, or similar systems.
• Strong understanding of Invoice-to-Cash automation, workflow tools, system integrations, reporting, and data accuracy controls.
• Experience leveraging KPIs, dashboards, root cause analysis, and performance data to drive operational improvements.
• Experience partnering with Technology teams to define business requirements, improve system capabilities, and support global process transformation.
• Experience improving customer experience, issue resolution models, and escalation management across finance or order-to-cash processes.
• Experience improving customer experience, issue resolution models, and escalation management across finance or order-to-cash processes.
• Experience improving customer experience, issue resolution models, and escalation management across finance or order-to-cash processes.

Qualifications

• Experience driving AI, robotics, or advanced automation initiatives within finance operations or shared services environments.
• Experience managing global vendors or outsourced service providers supporting finance operations.
• Exposure to global operations across North America, Europe, India, Costa Rica, or other shared services delivery locations.
• Experience improving customer experience, issue resolution models, and escalation management across finance or order-to-cash processes.
• Ability to benchmark process performance against industry standards and drive best-in-class operational outcomes.

Skills

• Experience driving AI, robotics, or advanced automation initiatives within finance operations or shared services environments.
• Experience managing global vendors or outsourced service providers supporting finance operations.
• Exposure to global operations across North America, Europe, India, Costa Rica, or other shared services delivery locations.
• Experience improving customer experience, issue resolution models, and escalation management across finance or order-to-cash processes.
• Ability to benchmark process performance against industry standards and drive best-in-class operational outcomes.