Senior Director, Global Process Leader - Invoice to Cash

About the role

The Senior Director, Global Process Leader, Invoice to Cash will serve as the strategic owner of the end-to-end global Invoice-to-Cash process. This leader will drive process standardization, operational excellence, automation, governance, vendor management, and transformation across global billing, collections, cash application, credit, and dispute management operations.

Responsibilities

• Define and own the global strategy, vision, and roadmap for Invoice-to-Cash, ensuring alignment with business objectives, Sales/Sales Operations, and Finance priorities.
• Lead the design, standardization, documentation, and governance of global Invoice-to-Cash processes, policies, controls, SOPs, and best practices across regions.
• Oversee global Invoice-to-Cash operations to ensure timely, accurate, efficient, and compliant transaction processing across multiple geographies.
• Partner with Global Finance Shared Services teams in Pune, India and Costa Rica, along with key business stakeholders, to oversee global delivery of the Invoice-to-Cash process.
• Drive continuous improvement, process reengineering, digitization, and automation to reduce manual work, improve accuracy, lower operating costs, and support scalable growth.
• Establish and monitor key performance indicators, identify underperformance, conduct root cause analysis, and implement corrective action plans.
• Lead change management efforts to support adoption of new processes, policies, technologies, and governance models across global teams.
• Manage strategic vendor relationships supporting Invoice-to-Cash, including contract compliance, service optimization, issue resolution, and risk mitigation.
• Serve as the key liaison between Invoice-to-Cash teams and stakeholders across Finance, Sales, Sales Operations, Tax, Treasury, Legal, Procurement, and Technology.
• Lead, develop, and inspire a high-performing global team, fostering a culture of accountability, process discipline, operational excellence, and innovation.

Requirements

• 15+ years of relevant experience, including 8+ years in a global Invoice-to-Cash process leadership role within a shared services or large multinational environment.
• Deep end-to-end Invoice-to-Cash expertise across billing, collections, credit, cash application, dispute management, process governance, and operational controls.
• Proven experience leading global process standardization, transformation, system implementations, automation, and governance across complex, matrixed organizations.
• Strong executive presence, stakeholder management, communication, analytical, and leadership skills, with the ability to translate strategy into measurable outcomes.
• Bachelor's degree in Finance, Accounting, Business Administration, or a related field, or equivalent experience with demonstrated success leading global finance operations.
• Experience with major ERP and finance technology platforms such as PeopleSoft, Oracle, SAP, HighRadius, or similar systems.
• Strong understanding of Invoice-to-Cash automation, workflow tools, system integrations, reporting, and data accuracy controls.
• Ability to leverage KPIs, dashboards, root cause analysis, and performance data to drive operational improvements.
• Experience partnering with Technology teams to define business requirements, improve system capabilities, and support global process transformation.
• Working knowledge of internal controls, audit standards, compliance requirements, and country-specific tax or regulatory considerations related to Invoice-to-Cash operations.

Qualifications

• Experience driving AI, robotics, or advanced automation initiatives within finance operations or shared services environments.
• Experience managing global vendors or outsourced service providers supporting finance operations.
• Exposure to global operations across North America, Europe, India, Costa Rica, or other shared services delivery locations.
• Experience improving customer experience, issue resolution models, and escalation management across finance or order-to-cash processes.
• Ability to benchmark process performance against industry standards and drive best-in-class operational outcomes.

Skills

• Experience with major ERP and finance technology platforms such as PeopleSoft, Oracle, SAP, HighRadius, or similar systems.
• Strong understanding of Invoice-to-Cash automation, workflow tools, system integrations, reporting, and data accuracy controls.
• Ability to leverage KPIs, dashboards, root cause analysis, and performance data to drive operational improvements.
• Experience partnering with Technology teams to define business requirements, improve system capabilities, and support global process transformation.
• Working knowledge of internal controls, audit standards, compliance requirements, and country-specific tax or regulatory considerations related to Invoice-to-Cash operations.

Benefits

• For Your Health: Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose taxâadvantaged HSA and FSA accounts to make everyday care more affordable.
• For Your Protection: Weâve got your back with company-paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and shortâ and longâterm disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.
• For Your Family: From adoption assistance and fertility planning coverage to caregiver support, weâre here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• For Your Future: Build toward whatâs next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long-term care insurance to plan confidently.
• For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.
• For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional well-being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

Pay

The U.S. base salary range for this position is $166,800.00 - $250,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

Schedule

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Company

TransUnion LLC