Senior Director, Digital Adoption & Enablement

About the role

Reporting to the Vice President of Strategic Planning, Performance, and Digital Health, the Senior Director, Digital Adoption & Enablement provides strategic and operational leadership for enterprise efforts to drive successful adoption, sustained utilization, and value realization of digital tools, platforms, and workflows across Dana-Farber. This role establishes the vision, operating model, and priorities for digital adoption and enablement services supporting major institutional applications and platforms, including Epic, Microsoft 365 technologies, Workday, UKG, and other enterprise clinical, administrative, productivity, and collaboration systems. The Senior Director leads a multidisciplinary function that may include adoption and enablement managers, trainers, instructional designers, content developers, change management specialists, and organizational readiness professionals, and works closely with the Project & Portfolio Management Office, the Digital Consulting Services team, and technology peers across Information Services. The role also partners with operational, clinical, research, and administrative leaders at Dana-Farber and, as applicable, Beth Israel Deaconess Medical Center (BIDMC) to support coordinated adoption approaches, aligned workflows, effective communications, and a consistent end-user experience across shared or interdependent initiatives. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Responsibilities

• Develops and leads the enterprise strategy for digital adoption and enablement, aligning priorities, services, and investments with institutional goals, technology roadmaps, and evolving user needs across clinical, research, administrative, and operational functions.
• Oversees adoption and enablement strategies for major enterprise applications and platforms, including Epic, Microsoft 365 tools and services, Workday, UKG, and other business-critical digital systems, preparing users to effectively adopt new functionality, workflows, and process changes.
• Establishes and oversees frameworks, standards, and tools for adoption planning, stakeholder engagement, readiness assessment, communications, training, reinforcement, and sustainment to support implementation, optimization, upgrades, and ongoing use of enterprise technologies.
• Leads and develops a multidisciplinary digital adoption and enablement function, including direct and indirect oversight of adoption and enablement managers, trainers, instructional designers, content developers, change management specialists, and org readiness professionals; sets team priorities, clarifies roles, and ensures coordinated service delivery across initiatives and stakeholder groups.
• Works closely with the Project & Portfolio Management Office, Digital Consulting Services, application owners,