Senior Director, Delivery (Telecom)

About the role

This is a rare opportunity to own and shape one of our most strategic telecom client relationships at a pivotal moment of transformation. As Senior Director, Delivery for our Telecom account, you will lead a $55M+ multi-tower delivery portfolio spanning Quality Engineering, Systems Engineering, Salesforce, OSS/BSS, and large-scale application modernization.

Responsibilities

• Own end-to-end delivery across multiple workstreams, ensuring predictable execution, proactive risk management, and high-quality outcomes.
• Navigate a long-tenured client environment with political awareness, relationship intelligence, and steady stakeholder orchestration.
• Strengthen delivery maturity across engineering functions (CPQ, OMS, app modernization, AWS/GCP workloads, QE, database ops).
• Partner with global delivery centers to optimize staffing, velocity, and cost structures.
• Build trusted relationships with senior executives across this Telecom account; lead QBRs and ongoing stakeholder sessions that influence roadmaps and investment priorities.
• Position TELUS Digital as a strategic partner, bringing thought leadership in telecom system engineering, cloud (AWS/GCP), and digital modernization.
• Identify whitespace, shape new demand, and collaborate with BD/practice leads to convert opportunities into revenue.
• Ensure contract alignment, SOW clarity, and operational governance are fully adhered to.
• Contribute to growth strategy alongside the practice leaders, aligning delivery capabilities to future market needs.
• Drive innovation: new delivery patterns, automation, modernization accelerators, and best practices for large-scale telecom environments.
• Support internal initiatives, including interviewing, training, methodology development, and delivery playbook evolution.
• Lead, coach, and elevate a diverse, high-performing global team across onshore, nearshore, and offshore locations.
• Provide clear direction through complex engagements; empower teams with real-time feedback and career development.
• Build a culture of accountability, collaboration, and delivery excellence.

Qualifications

• 10+ years in telecom delivery leadership, managing multi-tower programs and engineering teams.
• Demonstrated success running large accounts ($30M+) with mixed delivery models (staff aug, agile projects, managed services).
• Deep experience with telecom systems engineering – including CPQ, order management, provisioning, billing, buyflow, and OSS/BSS flows.
• Hands-on familiarity with Netcracker, Amdocs, AWS for Telecom, and Google Cloud for Telecom.
• Knowledge of open-source engineering stacks and cloud-based modernization patterns.
• Strong command of reporting and operational tools (Tableau, Jira, etc.).
• Executive-grade communication – clear, concise, persuasive.
• Prowess in navigating complex political environments and influencing across long-standing stakeholder groups.
• Proven ability to think analytically and demonstrate financial acumen with a focus on forecast accuracy and profitability.
• Experience leading distributed teams across multiple geographies and cultures.
• Bachelor's degree or MBA in Engineering, Computer Science, or Business.

Skills

• Strategic thinking and execution.
• Leadership and team management.
• Financial acumen and budget management.
• Technical knowledge of telecom systems and cloud technologies.
• Ability to manage complex projects and teams.
• Excellent communication and interpersonal skills.

Benefits

At TELUS Digital, we offer a competitive compensation range of $168K - $210K, along with comprehensive benefits including health insurance, retirement plans, and paid time off.

Pay

$168K - $210K

Schedule

Hybrid + 10% Travel: Denver, CO, St. Louis, MO
Hybrid + 25% Travel consistently to Denver and/or St. Louis: Atlanta, GA, Charlotte, NC
Hybrid + 50% Travel consistently to Denver and/or St. Louis: Boston, MA, Charlottesville, VA, Columbus, OH, Durham, NC
Remote + 50% Travel consistently to Denver and/or St. Louis: Remote in the US