Senior Director, Delivery (Telecom)

Key Responsibilities

• Own end-to-end delivery across multiple workstreams, ensuring predictable execution, proactive risk management, and high-quality outcomes.
• Navigate a long-tenured client environment with political awareness, relationship intelligence, and steady stakeholder orchestration.
• Strengthen delivery maturity across engineering functions (CPQ, OMS, app modernization, AWS/GCP workloads, QE, database ops).
• Partner with global delivery centers to optimize staffing, velocity, and cost structures.
• Build trusted relationships with senior executives across this Telecom account; lead QBRs and ongoing stakeholder sessions that influence roadmaps and investment priorities.
• Position TELUS Digital as a strategic partner, bringing thought leadership in telecom system engineering, cloud (AWS/GCP), and digital modernization.
• Identify whitespace, shape new demand, and collaborate with BD/practice leads to convert opportunities into revenue.
• Ensure contract alignment, SOW clarity, and operational governance are fully adhered to.
• Contribute to growth strategy alongside the practice leaders, aligning delivery capabilities to future market needs.
• Drive innovation: new delivery patterns, automation, modernization accelerators, and best practices for large-scale telecom environments.
• Support internal initiatives, including interviewing, training, methodology development, and delivery playbook evolution.

Competencies

• 10+ years in telecom delivery leadership, managing multi-tower programs and engineering teams.
• Demonstrated success running large accounts ($30M+) with mixed delivery models (staff aug, agile projects, managed services).
• Deep experience with telecom systems engineering – including CPQ, order management, provisioning, billing, buyflow, and OSS/BSS flows.
• Hands-on familiarity with Netcracker, Amdocs, AWS for Telecom, and Google Cloud for Telecom.
• Knowledge of open-source engineering stacks and cloud-based modernization patterns.
• Strong command of reporting and operational tools (Tableau, Jira, etc.).
• Executive-grade communication – clear, concise, persuasive.
• Prowess in navigating complex political environments and influencing across long-standing stakeholder groups.
• Strong analytical thinking and financial acumen with a focus on forecast accuracy and profitability.
• Experience leading distributed teams across multiple geographies and cultures.

Qualifications

• Bachelor's degree or MBA in Engineering, Computer Science, or Business.