Senior Director, Delivery (Telecom)
About the role
This is a rare opportunity to own and shape one of our most strategic telecom client relationships at a pivotal moment of transformation. As Senior Director, Delivery for our Telecom account, you will lead a $55M+ multi-tower delivery portfolio spanning Quality Engineering, Systems Engineering, Salesforce, OSS/BSS, and large-scale application modernization.
Responsibilities
Own end-to-end delivery across multiple workstreams, ensuring predictable execution, proactive risk management, and high-quality outcomes.
Navigate a long-tenured client environment with political awareness, relationship intelligence, and steady stakeholder orchestration.
Strengthen delivery maturity across engineering functions (CPQ, OMS, app modernization, AWS/GCP workloads, QE, database ops).
Partner with global delivery centers to optimize staffing, velocity, and cost structures.
Build trusted relationships with senior executives across this Telecom account; lead QBRs and ongoing stakeholder sessions that influence roadmaps and investment priorities.
Position TELUS Digital as a strategic partner, bringing thought leadership in telecom system engineering, cloud (AWS/GCP), and digital modernization.
Identify whitespace, shape new demand, and collaborate with BD/practice leads to convert opportunities into revenue.
Ensure contract alignment, SOW clarity, and operational governance are fully adhered to.
Contribute to growth strategy alongside the practice leaders, aligning delivery capabilities to future market needs.
Drive innovation: new delivery patterns, automation, modernization accelerators, and best practices for large-scale telecom environments.
Support internal initiatives, including interviewing, training, methodology development, and delivery playbook evolution.
Lead, coach, and elevate a diverse, high-performing global team across onshore, nearshore, and offshore locations.
Provide clear direction through complex engagements; empower teams with real-time feedback and career development.
Build a culture of accountability, collaboration, and delivery excellence.
Requirements
10+ years in telecom delivery leadership, managing multi-tower programs and engineering teams.
Deep experience with telecom systems engineering – including CPQ, order management, provisioning, billing, buyflow, and OSS/BSS flows.
Hands-on familiarity with Netcracker, Amdocs, AWS for Telecom, and Google Cloud for Telecom.
Knowledge of open-source engineering stacks and cloud-based modernization patterns.
Strong command of reporting and operational tools (Tableau, Jira, etc.).
Executive-grade communication – clear, concise, persuasive.
Prioritize navigating complex political environments and influencing across long-standing stakeholder groups.
Proven ability to think analytically and have a focus on forecast accuracy and profitability.
Experience leading distributed teams across multiple geographies and cultures.
Bachelor's degree or MBA in Engineering, Computer Science, or Business.
Qualifications
Not specified.
Skills
Not specified.
Benefits
Not specified.
Pay
$168K - $210K
Schedule
Hybrid + 10% Travel: Denver, CO St. Louis, MO
Hybrid + 25% Travel consistently to Denver and/or St. Louis: Atlanta, GA Charlotte, NC
Hybrid + 50% Travel consistently to Denver and/or St. Louis: Boston, MA Charlottesville, VA Columbus, OH Durham, NC
Remote + 50% Travel consistently to Denver and/or St. Louis: Remote in the US