Senior Director, CPM Transformation & Sales Digital Products
Job Summary
The Senior Director, CPM Transformation & Sales Digital Products is accountable for delivering NAPD's Customer Performance Management (CPM) transformation and serving as the Technology Service Leader for the Sales Digital Products portfolio. Reporting within the NAPD MT Transformation Office, this role leads enterprise technology delivery across strategic commercial transformation initiatives, ensuring technology investments are executed successfully and deliver measurable business value.
Critical Responsibilities
Own end-to-end technology delivery for the Customer Performance Management (CPM) transformation, ensuring successful execution across scope, schedule, budget, quality, and business outcomes.
Translate business strategy into an integrated technology roadmap and execution plan spanning Contract Lifecycle Management (CLM), AI-enabled automation, Data Engineering & Analytics, Global Customer Incentives, Pricing, and enterprise integration initiatives.
Provide technology leadership for CPM solution delivery, partnering with Enterprise Architecture to ensure scalable, secure, and integrated technology solutions that support long-term business objectives.
Lead cross-functional technology delivery across engineering, architecture, infrastructure, data, security, business, and vendor teams to deliver strategic transformation objectives.
Establish executive governance for the CPM transformation, providing oversight of program execution, technology investments, risks, dependencies, financial performance, and business value realization.
Communicate program health and strategic recommendations to executive leadership.
Serve as the accountable Technology Service Leader for the Sales Digital Products portfolio.
Lead, coach, and develop a team of Technology Service Managers responsible for the operational health, lifecycle management, and continuous improvement of the Sales Digital Products portfolio.
Own the technology roadmap, lifecycle management, investment planning, and modernization strategy across the portfolio.
Ensure service reliability, operational excellence, and continuous improvement while monitoring service health, platform performance, and customer satisfaction.
Build strong partnerships across Technology and Business organizations, influencing executive stakeholders and aligning technology investments with business priorities.
Qualifications
Expertise in leading enterprise technology transformation initiatives from strategy through execution.
Strong technology delivery governance, financial management, and risk management skills.
Deep knowledge of enterprise applications, systems integration, data platforms, and AI-enabled technologies, with the ability to evaluate technical risk and influence solution direction.
Ability to lead cross-functional teams and influence executive stakeholders in a matrixed environment.
Strong strategic thinking, problem-solving, and decision-making capabilities.
Excellent executive communication, collaboration, and relationship management skills.
Demonstrated leadership, coaching, and talent development abilities.
Business Experience
Bachelor's degree in Computer Science, Information Systems, Engineering, Business Administration, or a related field; Master's degree preferred.
Typically requires 10+ years of progressive experience leading enterprise technology transformation initiatives.
Experience delivering large-scale technology programs involving cross-functional teams, vendors, and enterprise platforms.
Experience delivering enterprise technology solutions supporting commercial capabilities such as Contract Lifecycle Management (CLM), CRM, Pricing, Rebates, Customer Performance Management, systems integration, data platforms, and AI-enabled automation.
Healthcare, pharmaceutical, distribution, or other regulated industry experience preferred.
Physical Requirements
General Office Demands
Company Information
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.
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