Senior Director, Content Design - Consumer and Developer Experience

About the role

The Senior Director of Content Design will lead the content discipline for the Consumer and Developer Experience Design team within the Experience Design organization at Capital One. Reporting to the Head of Experience Design, this role will define the overarching content vision and strategy for a critical product portfolio, architecting end-to-end experiences that drive long-term growth and competitive advantage.

Responsibilities

• Define and advocate for high-leverage opportunities with executive stakeholders
• Lead high-impact, highly complex design projects that set the bar for and drive experience excellence and business outcomes
• Build a thriving community of designers who are well supported, trained for excellence and able to collaborate with peers in multiple functions
• Set the vision and strategic direction for the content design team in close partnership with cross-functional partners
• Partner with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
• Interface with executive leadership to solve problems, influence key decisions and drive results across strategy, design, roadmaps and investments
• Architect AI-assisted content workflows, intelligent taxonomy/metadata structures, or automated content generation engines
• Guide, mentor, grow and inspire design teams
• Elevate the quality and maturity of the design practice at Capital One
• Collaborate deeply with product design and research teams

Requirements

• At least 10 years of experience in leading content design teams and delivering products to market
• At least 10 years of experience working with and contributing to an established design system
• Experience in a design toolkit that spans content design, product design, service design and design strategy
• Deep experience shaping scope and opportunities in partnership with executive stakeholders
• Deep experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines
• Deep experience interfacing with executive leadership to solve problems, influence key decisions and drive results
• Experience architecting AI-assisted content workflows, intelligent taxonomy/metadata structures, or automated content generation engines
• Expertise with design and prototyping tools such as Figma
• Track record of guiding, mentoring, growing and inspiring design teams
• Exceptional written and verbal communication skills
• Exceptional interpersonal skills and relationship building across complex organizations
• Exceptional people management and development skills

Qualifications

• Content Design Expertise: Leverage established expertise and leadership in content design to elevate the quality and maturity of the design practice at Capital One
• Leadership: Build a thriving community of designers who are well supported, trained for excellence and able to collaborate with peers in multiple functions; set the vision and strategic direction for your team in close partnership with your cross-functional partners
• Human-Centered: Recognize and pursue opportunities where customer needs and business goals coincide, while reinforcing with teammates and partners the importance of collecting and considering diverse customer perspectives throughout the design process
• Business-Focused: Demonstrate a mastery of products, processes, customers, competitors and broader industry trends and apply this knowledge to predict shifts in these areas and shape how Design should engage, uncover and solve significant business challenges
• Problem-Solving: Engage with partners to influence the prioritization of technical advances that enable larger teams to design for better outcomes, while ensuring teams are using technical knowledge and data capabilities in service of bold technological solutions, data destinations and efficiency
• Collaboration: Connect the dots across the organization, proactively bringing together executive partners in ways that drive more coherent experiences, accelerate delivery and elevate the value of design
• Communication: Present work to executive leaders and stakeholders, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence change and drive strategic direction

Skills

• Expertise with web and mobile technologies and platforms
• Experience managing an interdisciplinary design team
• Proficiency in business case development, tying product and user experience decisions to business value

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Pay

Salaries for this role vary by location and are listed below:

• Chicago, IL: $245,100 - $279,800 for Sr. Director, Design
• Mclean, VA: $269,600 - $307,700 for Sr. Director, Design
• New York, NY: $294,100 - $335,700 for Sr. Director, Design
• Richmond, VA: $245,100 - $279,800 for Sr. Director, Design
• Riverwoods, IL: $245,100 - $279,800 for Sr. Director, Design

Schedule

This role is full-time.