Senior Director, Content Design - Consumer and Developer Experience

Capital One · New York, NY · Yesterday

Marketing$245k–$280k/yrFull-time

About the role

The Senior Director of Content Design leads the content discipline for the Consumer and Developer Experience Design team within the Experience Design organization at Capital One. Guided by a shared vision, the team aims to enrich customers' digital and physical experiences and build the Capital One brand with humanity.

Responsibilities

Define the overarching content vision and strategy for a critical product portfolio
Architect end-to-end experiences that shape long-term growth and competitive advantage
Position content design as a core business lever and drive its alignment with business objectives
Scale the maturity, infrastructure, and operational excellence of the content design discipline across the organization
Collaborate with executive Product, Tech, and Design leadership to identify and advocate for high-leverage opportunities
Lead high-impact, highly complex design projects that set the bar for and drive experience excellence and business outcomes

Requirements

Content Design Expertise: At least 10 years of experience leading content design teams and delivering products to market
Leadership: Build a thriving community of designers who are well supported, trained for excellence, and able to collaborate with peers in multiple functions; set the vision and strategic direction for your team in close partnership with your cross-functional partners
Human-Centered: Recognize and pursue opportunities where customer needs and business goals coincide, while reinforcing the importance of diverse customer perspectives throughout the design process
Business-Focused: Demonstrate mastery of products, processes, customers, competitors, and broader industry trends and apply this knowledge to predict shifts and shape design engagement
Problem-Solving: Engage with partners to influence the prioritization of technical advances that enable larger teams to design for better outcomes, while ensuring teams are using technical knowledge and data capabilities in service of bold technological solutions
Collaboration: Connect the dots across the organization, proactively bringing together executive partners in ways that drive more coherent experiences, accelerate delivery, and elevate the value of design
Communication: Present work to executive leaders and stakeholders, modeling a strategic human-centered approach that integrates design frameworks, data, and research insights to make the complex accessible, influence change, and drive strategic direction

Qualifications

At least 10 years of experience working with and contributing to an established design system
Experience in a design toolkit that spans content design, product design, service design, and design strategy
Experience shaping scope and opportunities in partnership with executive stakeholders and leading high-impact, highly complex projects
Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps, and operating models
Experience interfacing with executive leadership to solve problems, influence key decisions, and drive results across strategy, design, roadmaps, and investments
Experience architecting AI-assisted content workflows, intelligent taxonomy/metadata structures, or automated content generation engines
Expertise with design and prototyping tools such as Figma
Experience managing an interdisciplinary design team
Track record of guiding, mentoring, growing, and inspiring design teams
Proficiency in business case development, tying product and user experience decisions to business value
Exceptional written and verbal communication skills
Exceptional interpersonal skills and relationship building across complex organizations
Exceptional people management and development skills

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Pay

Salaries for this role vary by location, ranging from $245,100 - $279,800 for Chicago, IL to $335,700 for New York, NY. Incentives may include cash bonuses and/or long-term incentives (LTI).

Schedule

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Skills

The ideal candidate has a strong portfolio demonstrating leadership, process, results, and impact. They should have experience in a design toolkit that spans content design, product design, service design, and design strategy. They should also have experience shaping scope and opportunities in partnership with executive stakeholders and leading high-impact, highly complex projects.