Senior Director, Compliance & Donor Safety

About the Role

The Senior Director, Compliance & Donor Safety provides advanced administrative, fact-gathering, regulatory research, and analytical support to the Vice President of Compliance and Donor Safety (VP). This role requires excellent knowledge of medical terminology, strong administrative and investigation-support skills, and the ability to understand clinical and administrative processes, regulations, and business records. The position also provides functional oversight of assigned Compliance and Donor Safety staff and workstreams as delegated by the VP.

Responsibilities

• Directed Compliance Review and Investigation Support:
  • Assigned preliminary fact-finding.
  • Directed scope and follow-up.
  • Evidence collection and organization.
  • Clinical record information support.
  • Business record review.
  • Structured interview support.
  • Chronologies and review files.
  • Regulatory research.
  • Directed requirement comparisons.
  • Issue identification and escalation.
  • Objective fact development.
  • Draft executive work products.
• Regulatory, Audit, and Program Support:
  • Status updates and directed follow-up.
  • Corrective action and commitment oversight.
  • Audit and survey support.
  • QAPI and review support.
  • Data compilation and trend support.
• Administrative Coordination and Records:
  • Records administration.
  • Cross-functional coordination.
  • Confidentiality and escalation.
• Regulatory Compliance, Quality, and Performance Improvement:
  • Works within established guidelines and adheres to regulatory and LiveOnNY policy requirements.
  • Plans and completes assigned work and oversees delegated staff activities.
  • Serves as Senior Director, Compliance & Donor Safety in alignment with assigned responsibilities.
  • Participates in orientation, training, and skill development.
  • Identifies and escalates operational, regulatory, and quality concerns.
  • Participates in occurrence reporting and performance improvement initiatives.
• Communication and Escalation:
  • Maintains timely and professional communication with leadership.
  • Escalates matters requiring leadership review or action.
  • Prepares reports and summaries as assigned.
• Organizational Stewardship:
  • Promotes and protects LiveOnNY’s professional reputation.
  • Protects confidential and sensitive organizational information.
  • Demonstrates professionalism and integrity in all responsibilities.

Qualifications

• Required:
  • Minimum three years of progressively responsible administrative, compliance, legal-support, quality, audit-support, clinical-support, or investigation-support experience in healthcare or another regulated environment.
  • Demonstrated experience in record collection, organization, and summarization.
  • Proficiency in medical terminology and understanding of clinical and administrative processes.
  • Strong attention to detail, organization, and written communication.
• Preferred:
  • Bachelor's degree in healthcare administration, business administration, health sciences, compliance, legal studies, or a related field.
  • Experience in organ procurement, healthcare compliance, clinical operations, or regulatory readiness.
  • Familiarity with CMS, OPTN, FDA, and New York State regulations.
  • Paralegal training or relevant compliance credential.

Additional Requirements

• Excellent administrative coordination, fact-gathering, and organizational skills.
• Ability to manage multiple sensitive assignments and meet deadlines.
• Proficiency in Microsoft 365, spreadsheets, and document-management systems.
• Availability outside standard business hours as needed.

Physical Demands

Regularly required to talk or hear. Frequently required to sit, stand, and use a computer.