Senior Director Client Success

About the role

This role advances people and talent initiatives that strengthen organizational effectiveness, leadership capability, and employee experience. You will partner with sales leadership, HR centers of excellence, and cross-functional stakeholders to align talent priorities with commercial execution.

Responsibilities

• Make final decisions on operational matters for assigned accounts
• Participate in developing evaluation criteria for projects and people
• Interact regularly with executives and major customers
• Direct and control the activities of one or more accounts
• Plan and manage expense priorities, recommending method changes

Qualifications

• Bachelor's Degree or 10+ years relevant client-facing experience
• Exposure to P&C insurance industry customer engagement solutions
• Strong negotiating skills for client relationships and contracts
• Exceptional communication skills across all organizational levels
• Experience in production and delivery roles leading and mentoring associates

Benefits

• Flexible work location with a home-based option
• Opportunity for growth in a senior leadership role
• Engagement in company-wide policy development
• Collaboration with other senior leaders for strategic objectives
• Involvement with both operational excellence and client success strategies

Pay

$130,000 – $180,000 annually

Schedule

Remote - US based candidates only, no visa sponsorship available