Senior Director Client Success

Job Description

Make final decisions on administrative and operational matters for assigned accounts and/or business areas.
Provide direction to all levels of leadership in various areas, groups, and/or operations.
Participate in divisional development of methods, techniques and evaluation criteria for projects, programs, and people.
Ensures budgets and schedules meet corporate requirements.
Understands and works to achieve revenue, expense & gross profit & gross margin metrics for the account(s) they are assigned to.
Regularly interact with executives and/or major customers.
Collaborates with sales & client services representatives to achieve objectives of the client engagement(s).

• Frequently interact with executives and/or major customers.
• Collaborates with sales & client services representatives to achieve objectives of the client engagement(s).
• Interactions frequently involve special skills, such as negotiating with customers or management or attempting to influence senior level leaders regarding matters of significance to the account or organization.

What You Will Need

• Bachelor's Degree or 10+ years of relevant work experience in a production, delivery of similar client facing role, and leading and mentoring associates
• Specific exposure to P&C insurance industry direct mail, email, and digital customer engagement management solutions for customer acquisition, on-going customer relationship and upsell strategy
• Strong negotiating skills, in both client relationships/solution outcomes as well as contract development
• Exceptional communication skills across all levels of the organization

What Will Set You Apart

• Master’s Degree
• Strong working knowledge of Acxiom’s products and solutions

Qualifications

• Experience with external clients that operate within the P&C Insurance Industry Preferred

Benefits

This role will collaborate with other senior leaders to establish strategic and operational plans and objectives and will excel with complex issues where analysis of situations or data requires an in-depth knowledge of the industry, client, and/or company.

Skills

• Strategic insight
• Client expertise
• Operational excellence
• Cross-functional leadership

Pay

The salary range for this position is $125,000 - $175,000 annually.

Schedule

The role is primarily based at home, with occasional travel up to 30%. Remote work is possible.