Senior Director Client Services

About the role

XM at JetFuel includes sponsorship activation, pop-up shops, mobile tours, sampling campaigns, one-off events, retail marketing programs, and trade shows. Key tactical applications include developing an overarching activation plan, a program timeline, and tracking performance.

Responsibilities

• Oversee and lead all facets of production elements and client deliverables, ensuring the end product meets and/or exceeds JFS & client standards
• Ensure management of client expectations
• Develop and manage projects and programs, including strategies, implementation plans, evaluation mechanisms, staffing plans, timelines, and budgets
• Act with a high degree of independence; holds responsibility for overall account relationships
• Maintain and grow existing accounts, establishing relationships with key client contacts and ensuring that client/agency relationships exist on multiple levels and grow over time
• Leverage full resources JetFuel, increasing client/agency points of contact
• Proactively lead accounts, staff, and clients
• Develop and direct new business program development and presentations working with senior leaders

Requirements

• Minimum of a Bachelor's degree in Marketing, Advertising, or the equivalent
• 8-12 years of relative experience within field/experiential marketing & live events
• Communication skills; ability to communicate highly technical concepts to a non-technical audience
• Vendor contacts, sourcing and negotiation experience
• Detail oriented individual with excellent follow-up/follow-through, organizational /documentation/tracking skills
• Strong computer application skills (Excel, Word, PowerPoint, Google Suite) and ability to work in a digital work environment
• Able to meet deadlines, work independently, think creatively, & evaluate usage data
• Superior interpersonal skills to work closely with internal creative & accounts team members and client teams
• Familiarity in/basic knowledge of CAD or SketchUp is a plus
• Knowledge and understanding of trade show, union, and labor restrictions is a plus

Qualifications

• Ability to work weekends and travel on occasion, when projects dictate
• The role may require work outside of typical business hours, including evenings, weekends, or holidays, to meet deadlines or support critical projects.
• The position might involve on-call responsibilities or rotating shifts to ensure project coverage outside of normal business hours.

Skills

• Experience in experiential marketing and live events
• Excellent communication and client relationship management skills
• Project management and budgeting experience
• Vendor management and negotiation skills
• Organizational and documentation skills
• Technical proficiency in Microsoft Office and Google Suite
• Ability to work independently and think creatively
• Knowledge of trade show, union, and labor regulations

Benefits

Employees may be issued a company credit card for business-related expenses, and must ensure proper use, retain receipts, and submit weekly expense reports for approval.

Pay

Negotiable based on experience and qualifications.

Schedule

Flexible schedule to accommodate project needs and client requirements.