Senior Director, Business Transformation
About the role
As Senior Director of Business Transformation – Merchant Solutions at Fiserv, you will spearhead our transformation initiatives, driving change across our Merchant Solutions division. Your expertise will translate high-level strategic goals into actionable workstreams, fostering collaboration and delivering measurable impact. You will be a guiding force for innovation and execution, ensuring our continued leadership in the FinTech space.
Responsibilities
- Transform strategic goals into clear problem statements and actionable plans with structured workplans, defined milestones, and measurable outcomes.
- Lead cross-functional talent pods across Sales, Servicing, Billing, Product, and Technology, ensuring alignment and accountability.
- Proactively resolve roadblocks and maintain momentum in delivering initiatives impacting NPS, revenue, and cost efficiency.
- Design and execute pilots for onboarding, servicing, and pricing improvements, defining success metrics and tracking performance.
- Scale successful pilots into core business processes in partnership with Product and Technology teams.
- Coach associates and consultants to develop problem-solving and execution capabilities, fostering a high-performance culture.
- Manage multiple initiatives while enhancing team skills and capacity.
Requirements
- Bachelor’s degree in business, finance, operations, or a related field and/or equivalent military experience.
- 8+ years of experience in strategy consulting, transformation leadership roles within payments, fintech, or financial services.
- 8+ years of experience in management consulting roles (e.g., Big 4, top-tier strategy firms).
- 8+ years of experience working with technology and operations in a global, matrixed environment.
- 8+ years of experience leading complex transformation programs.
Qualifications
- 8+ years of experience in managing transformation programs within a global organization.
- 8+ years of experience in designing and executing business process improvements.
- 8+ years of experience in leading innovation initiatives within the payments or fintech industry.
- 8+ years of experience in data-driven decision-making and performance tracking.
- 8+ years of experience in coaching and developing high-performance teams.
- Master’s degree (MBA or equivalent) preferred.
Skills
- Strategic thinking and problem-solving skills.
- Strong leadership and team management abilities.
- Experience in driving transformational change in complex organizations.
- Excellent communication and stakeholder engagement skills.
- Data analysis and reporting proficiency.
- Ability to manage multiple projects simultaneously.
Benefits
At Fiserv, we offer a competitive compensation package including a salary range of $155,000.00 - $258,000.00, depending on experience. This pay range applies to employees in New Jersey and New York. Pay ranges for employees in other states may differ. Additionally, successful candidates are eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.
Pay
The salary range for this position is $155,000.00 - $258,000.00. This range applies to employees in New Jersey and New York. Pay ranges for employees in other states may differ. The company reserves the right to adjust these ranges based on market conditions and other factors.
Schedule
Fiserv offers a flexible schedule to accommodate the needs of our employees. The exact schedule will be determined during the hiring process based on the needs of the role and the individual’s availability.
Equal Opportunity Employer
Fiserv is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law. We do not tolerate discrimination or harassment based on any of these characteristics.