Senior Director, Accounts Receivable

Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

About the role

The Senior Director, Account Receivable is responsible for implementing and supporting the strategic vision for assigned Accounts Receivable (A/R) functions within our Service Delivery.

Responsibilities

• Directs, leads, and manages Account Receivables: recruits, selects, orients, trains, coaches, counsels, and disciplines staff
• Oversees and manages the day-to-day operations and effectiveness of accounting operations, including but not limited to, accounts receivable, Electronic Data Interchange (EDI), and rejection management and denial management
• Implements and optimizes departmental best practices, policies, and standardized workflows for account receivable operations through continuous improvement initiatives
• Oversees the overall health of outstanding accounts receivables. Implements and manages action plans to target and resolve outstanding accounts receivables through effective inventory management and root cause analysis
• Develops, monitors, and achieves key departmental metrics and enterprise benchmarks to measure performance
• Encourages and maintains productive inter-departmental relationships through collaborative communication, leadership, and end-to-end problem solving
• Uses analysis to proactively identify fluctuations in collection trends, payment processing effectiveness, etc., and assists with the preparation of executive summaries for the leadership team
• Provides executive oversight for system upgrades for AR inventory applications
• Holds regular meetings with all levels of management to review accounting data and address concerns
• Oversees RCM offshore relationships, resources & productivity goals
• Designs/Implements BPO tracker comparing performance to set KPIs
• Works with Offshore and U.S. service delivery/collections staff to understand and maintain client expectations
• Participates in bi-weekly meetings with offshore team to discuss client-specific issues and KPI metrics
• Coordinates with offshore lead generation and delivery team to streamline new business
• Manages vendor relationships and assignments
• Performs special projects and other duties as assigned, both internal and offshore

Requirements

• High School Diploma or GED
• Bachelor’s Degree in Healthcare Administration, Business Administration, or related field preferred, or equivalent training and/or experience
• At least seven years of revenue cycle management experience or account receivables in the healthcare and/or health insurance industry
• At least five years of supervisory/management/leadership experience, preferred
• Offshore Billing experience preferred

Skills

• Strong working knowledge of revenue cycle metrics
• Working knowledge of medical billing requirements
• Knowledge of business and financial processes, procedures, and systems
• Strong supervisory/management skills
• Strong management-level oral, written, and interpersonal communication skills
• Strong financial reporting skills
• Strong healthcare data analysis skills
• Strong presentation development and delivery skills
• Strong proficiency in word processing, spreadsheet, database, and presentation software
• Strong decision-making skills
• Strong organizational skills
• Strong time management skills
• Strong problem-solving skills
• Strong mathematical skills, including addition, subtraction, multiplication, and division of whole numbers and fractions; computing percentages; and working with decimals
• Ability to effectively present information, including financial reporting and healthcare analytics, and respond to questions from groups of executives and managers
• Ability to adapt communication style to suit different audiences
• Ability to communicate with business stakeholders and IT staff in a tactful, mature, and professional manner
• Ability to lead and manage cross-functional teams
• Ability to initiate and maintain professional relationships
• Ability to identify recurring issues and implement solutions or address front-end issues
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner

Pay

Base compensation will be based on various factors unique to each candidate, including geographic location, skill set, experience, qualifications, and other job-related reasons. This position is also eligible for a discretionary incentive bonus in accordance with company policies.