Senior Director, Account Operations

What this job involves: As the Senior Director, Account Operations in the Public Institutions sector, you will be responsible for overseeing the operational aspects of a large key client account, ensuring seamless delivery of services, and driving strategic growth. You will work closely with senior leadership to align operational strategies with business objectives, optimize resource allocation, and enhance client satisfaction while maintaining compliance with industry regulations. This role will be onsite 5 days/week at our client's site in Salt Lake City, UT. What your day-to-day will look like: Partner with the Account Director to develop and implement operational strategies to support account growth and profitabilityAssist to oversee day-to-day operations of a key client account, ensuring service excellenceCollaborate with cross-functional teams to streamline processes and improve efficiencyMonitor key performance indicators (KPIs) and align with the Leadership Team to provide strategic improvement processConduct risk assessments and develop mitigation strategies for account operationsLead resource planning and allocation to meet client demands and project timelinesFacilitate communication between internal teams and client stakeholdersIdentify and implement process improvements and cost-saving initiativesEnsure compliance with regulatory requirements and industry standardsManage and mentor operational teams, fostering a culture of continuous improvementParticipate in client meetings and presentations to address operational concerns and opportunities Desired or preferred experience and technical skills: Experience in managing large-scale client accounts or projectsKnowledge of facility management industry trends, challenges, and regulatory landscapeFamiliarity with project management methodologies (e.g., Agile, Lean, Six Sigma)Understanding of industry technology and its process implementationExperience with enterprise resource planning (ERP) systems and data analytics toolsProficiency in financial modeling and budgeting for complex accountsKnowledge of supply chain managementFamiliarity with quality management systems and risk management frameworksExperience with client relationship management tools and techniques Required Skills and Experience: Bachelor’s degree in business administration or related field; MBA or advanced degree preferredMinimum of 10 years of experience in the commercial real estate industry, with at least 5 years in a senior operational roleProven track record of successfully managing large, complex client accounts or programsStrong understanding of distributed portfolio management, its business processes and operational challengesExcellent leadership and team management skillsSuperior analytical and problem-solving abilitiesOutstanding communication, executive presence and presentation skillsAbility to influence and negotiate at senior levels, both internally and with clientsDemonstrated experience in driving operational excellence and process improvementsProficiency in data analysis and performance metricsStrong financial acumen and experience in budget managementStrong understanding of real estate and facility management technology applicationsAdaptability to work in a fast-paced, dynamic environmentWillingness to travel as required for client meetings and site visits