Senior Director, Operations (Senior Account Director)

Responsibilities

• Oversee all aspects of the client’s critical physical infrastructure
• Ensure all work performed in mission critical spaces is high quality and non-disruptive
• Manage a team including directors and senior managers
• Anticipate client growth needs and drive ABM to create scalable infrastructure to deliver
• Plan and administer associate activities to ensure timely and continuous operations
• Establish priorities, assign tasks, and monitor team performance, quality, and timeliness
• Own the P&L budget aligned to the Master Services Agreement (MSA), Key Performance Indicators (KPIs), and Service Level Agreements (SLAs)
• Direct contracted maintenance operations with a high level of professionalism
• Act as single point-of-contact for all facility-related matters, including projects, staffing, and budgeting
• Ensure client satisfaction across all project, financial, schedule, and KPI metrics
• Monitor and enforce ABM training completion and audit compliance monthly
• Analyze and utilize operational data to support continuous improvement
• Foster a customer-first approach through service recovery and retention practices
• Identify, support, and execute on opportunities for operational and financial improvement

Qualifications

• Bachelor’s degree in Engineering strongly preferred or equivalent experience
• 10+ years of experience in mission critical operations environments
• Minimum of 15 years of relevant, extensive facility management experience
• 5+ years of experience in a management role with 5 or more direct reports
• Strong written and verbal communication skills, including ability to communicate with executive-level stakeholders
• Experience directly managing large multifunctional facility teams
• Demonstrated ability to lead teams through hyperscale growth
• Demonstrated ability to generate cost savings through continuous improvement initiatives
• Familiarity with Computerized Maintenance Management Systems (CMMS) such as Maximo
• Proficiency with Building Automation Systems
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, etc.)
• Strong understanding of OSHA safety regulations
• Experience in articulating and managing technical systems operations and maintenance
• Proven budgeting, expense control, and financial forecasting skills
• MBA strongly preferred
• Experience in the electric vehicle industry preferred

About the Role

The Senior Account Director will be responsible for managing a national account team supporting a high tech client portfolio and managing all aspects of services and/or operations through planning, organizing, and directing the activities of associates. This includes human resources management, accounting, Environmental Health & Safety (EH&S), energy management, performance quality, profit and loss (P&L), procurement, and client relations.

Pay

Pay: $149,898 - $278,382

Schedule

Not specified

Benefits

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Skills

Not specified

Benefits

Not specified