Senior Director- Operations

About the role

This role is a Senior Director of Operations at SendCutSend, an on-demand manufacturing company. The position involves leading and scaling operations across multiple departments, including receiving, production, post-production, finishing, quality, and shipping.

Responsibilities

• Own the performance of the facility—ensuring receiving, production, post-production, finishing, quality, and shipping are aligned, efficient, and delivering results.
• Ensure the facility is set up for what’s next—capacity, staffing, and infrastructure included.
• Manage vendors and contractors for building set-up.
• Oversee and lead 200+ new employees across 4 shifts (24/7 operations).
• Partner with the Vice President of Operations and executive leadership to define and execute operational strategy, capacity planning, and growth initiatives.
• Lead through influence across multiple layers of leadership, including Directors, Managers, and Supervisors, to drive consistency, accountability, and performance.
• Establish and monitor high-level operational KPIs, including throughput, labor efficiency, quality, and on-time delivery.
• Manage profit and loss and drive improvements.
• Identify systemic bottlenecks and lead cross-functional initiatives to improve workflow efficiency, scalability, and cost effectiveness.
• Ensure facility readiness to support growth, including infrastructure, staffing models, and operational systems.
• Drive a culture of operational excellence through Lean manufacturing principles, continuous improvement, and data-driven decision making.
• Collaborate with HR and operational leadership on workforce planning, leadership development, and succession planning.
• Champion safety, compliance, and quality standards across all departments, ensuring consistent execution.
• Facilitate strong cross-functional collaboration between departments to improve communication, coordination, and overall facility performance.
• Perform other related duties as assigned.

Qualifications

• 10+ years of progressive leadership experience in manufacturing or operations, including oversight of large-scale or complex facilities.
• Proven experience operating at a senior leadership level, influencing Directors and cross-functional leaders.
• Strong expertise in facility operations, production systems, and end-to-end manufacturing workflows.
• Demonstrated success scaling operations, improving capacity, and driving measurable performance improvements.
• Deep understanding of Lean manufacturing principles and continuous improvement methodologies.
• Strong strategic thinking, organizational, and problem-solving skills with the ability to balance big-picture planning and execution.
• Excellent communication and leadership presence, with the ability to influence at all levels of the organization.
• Experience with workforce planning, organizational design, and leadership development.
• Proficient with Microsoft Office Suite, Google Suite, or related software.

Preferred Qualifications

• Experience in sheet metal, fabrication, or industrial manufacturing.
• Experience managing multi-shift operations.
• Knowledge in structured problem-solving methodologies.
• Budgeting and resource planning experience.
• Bachelor’s degree in Operations, Engineering, or related field.

Essential Physical Requirements

• Ability to move throughout office and manufacturing environments for extended periods.
• Ability to stand, walk, bend, and climb stairs while conducting shop floor reviews.
• Ability to visually inspect equipment, materials, and processes to assess quality and safety.
• Occasional lifting up to 25 pounds.
• Work in environments with noise, moving equipment, temperature variation, and industrial hazards while following safety protocols.