Senior Digital Implementation & Testing Lead (Digital Channel)

Key Responsibilities

• Testing & Launch Readiness (Primary Focus)
• Own end-to-end testing for APS1 onboarding, including:
• Test account setup and validation
• Widget behavior and offer display verification
• Data pass-through validation
• Execute and manage UAT cycles across multiple FIs simultaneously
• Ensure all readiness criteria are met prior to launch
• Validate branding, configuration, and customer experience outputs
• Drive FI Onboarding Through Gate 2 → Launch
• Actively manage late-stage onboarding activities for FIs
• Ensure all technical, data, and configuration requirements are completed
• Push FIs through final readiness steps to achieve go-live
• Prevent delays by proactively identifying gaps and risks
• Exception Path Resolution
• Own resolution of FIs in the Exceptions Path
• Identify and help resolve:
• Data gaps
• Suppression requirements
• Missing integration inputs
• Coordinate with FI technical teams, platform providers, and TransUnion to close issues
• Reduce onboarding delays by accelerating clearance of exception requirements
• Issue Triage & Resolution Across Partners
• As primary point of coordination for issue resolution across:
• TransUnion (APS1 widget, prescreen logic)
• Online banking platforms (Q2, Alkami, Candescent, others)
• Internal teams and FI partners
• Quickly diagnose issues and determine likely root cause
• Assign clear ownership and drive resolution to completion
• Maintain issue tracking and escalation discipline
• Vendor & Partner Execution Management
• Work closely with external partners to ensure timely execution
• Hold vendors accountable for timelines and deliverables
• Facilitate technical discussions and ensure alignment across parties
• Drive execution momentum across multiple organizations
• Post-Launch Stabilization & Support
• Monitor newly launched implementations for issues
• Address defects, inconsistencies, and production gaps quickly
• Support white-glove FI implementations and escalations
• Ensure stable performance following FI launch
• Process Improvement & Scalability
• Identify recurring onboarding and testing issues
• Develop repeatable testing frameworks, checklists, and workflows
• Improve speed and consistency of FI onboarding
• Support scaling from limited onboarding to multi-platform execution

Qualifications

• Bachelor's degree, or equivalent work experience
• Eight or more years of experience in marketing or related field
• Five to ten years of experience in: Technical project management, Digital implementations, Platform onboarding or integration-based roles
• Strong experience with: Testing / QA / UAT processes, Multi-party coordination across vendors and stakeholders
• Ability to understand and navigate: Web-based integrations, Data dependencies and system interactions
• Proven ability to manage multiple parallel workstreams, Strong problem-solving and issue resolution skills, High sense of ownership, urgency, and accountability, Excellent communication skills (clear, direct, concise)
• Experience in financial services, fintech, or regulated environment, Familiarity with: API or widget-based integrations, Digital banking platforms or customer-facing web systems, Experience working with third-party vendors (SaaS, martech, or platform providers), Exposure to data validation, testing environments, or system configuration workflows