Senior Diesel Service Advisor
Location: Columbus, OH, USA
About the role
Act as the main liaison between Schneider drivers and diesel technicians as a Senior Diesel Service Advisor. Perform minor repairs and administrative duties that support the day-to-day operations of a shop.
Schedule
Full time; Wednesday-Friday and every other weekend, 5:30 a.m. - 4:00 p.m.
Responsibilities
- Retrieve truck fault codes to diagnose problems and make appropriate repair decisions.
- Perform general shop duties, such as answering phone calls, writing service requests, estimating repair times, and performing some minor repairs.
- Maintain open lines of communication with drivers by providing status updates on repair decisions and wait times.
- Assist with inventory management by ensuring parts needed for a repair are in stock and submitting parts requests when they’re not.
Requirements
- Technical degree in diesel technology or related field or minimum of 2 years of diesel service advisor experience.
- Computer systems and diagnostic software experience.
- Strong problem-solving and decision-making skills.
- Effective written and verbal communication.
- Strong attention to detail.
- Able to provide own tools within 30 days of hire.
Benefits
- Medical, dental, and vision insurance.
- Company-paid life insurance.
- 401(k) savings plan with company match.
- Paid time off and paid holidays.
- Results-based incentive pay program where you can earn above and beyond your base pay.
- Company-provided uniforms and safety eyewear.
- Discounts on boots.
- Company-paid training.
- Non-exempt U.S. shop associates working weekend hours receive a $0.65 per hour differential for hours worked (Weekend hours worked between 9pm Friday – 5am Monday).
Culture
Schneider embraces and seeks out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience, and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization's success, fuels innovation, improves strategic thinking, and cultivates leadership.