Diesel Service Advisor

Location: Indianapolis, IN, USA

Schedule

Full time; Monday-Friday, 2:00 p.m.–10:30 p.m.

About the role

Act as the main point of contact between drivers and diesel technicians as a Diesel Service Advisor. Communicate with company drivers, write up service requests, and complete minor repairs.

Responsibilities

• Perform general shop duties, such as answering phone calls, writing service requests, and estimating repair times.
• Maintain open lines of communication with drivers by providing status updates on repair decisions and wait times.
• Assist with inventory management by ensuring parts needed for a repair are in stock and submitting parts requests when they are not.

Qualifications

• High school diploma/GED.
• Computer and data entry skills.
• Strong attention to detail.
• Excellent customer service skills.
• Strong problem-solving and decision-making skills.
• Able to work independently with little supervision.
• Able to provide own tools within 30 days of hire.

Pay and Benefits

• Medical, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program where you can earn above and beyond your base pay.
• Company-provided uniforms and safety eyewear.
• Discounts on boots.
• Company-paid training.
• Non-exempt U.S. shop associates working 50% or greater of the daily shift time worked between 3 p.m. and 5 a.m. local time receive a $1.50 per hour differential for hours worked.

Culture

Schneider embraces and seeks out diversity that is inclusive of thought, race, ethnicity, national origin, sex, gender, gender expression, age, religion, sexual orientation, ability, medical condition, veteran or military status, experience, and background. This diversity and openness ensures all associates have equal access to opportunities and resources to contribute fully to the organization’s success, and it fuels innovation, improves strategic thinking, and cultivates leadership.