Senior Service Specialist, Diesel Engine

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams provide a critical resource—energy—that ensures safety, security, and independence for people around the world. Team members focus on pushing boundaries, innovating in an ever-changing landscape, and keeping pace with today’s demands.

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions serving OEM, residential, industrial, and commercial customers.

At Rehlko, you have the freedom to identify, create, and deliver solutions—large and small—that help people and communities thrive. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements.

What We Offer

• Competitive compensation and benefits
• Work-life flexibility
• Recognition and rewards
• Development and career opportunities
• A safe and inclusive workplace

Responsibilities

• Provide direct technical support to dealers and other customers through our technical call center, email, product support requests, and other channels.
• Support dealers and OEM partners to maintain and grow our service level as a competitive advantage over other engine brands.
• Analyze warranty claims from dealers, distributors, and OEMs to ensure they meet our warranty policy guidelines; approve, adjust, or reject as appropriate.
• Identify potential problem trends based on field reports, arrange for the return of sample parts, and submit Field Complaints as needed to drive corrective action.
• Provide consulting service to Technical Publications staff and Training Department for preparation of service manuals, bulletins, kit instructions, and training materials.
• Travel to dealers to investigate and remedy field problems or disputed warranty claims.
• Visit dealers and OEM partners occasionally to build technical relationships and support their business growth; attend annual dealer open houses.
• Attend trade shows as required to represent diesel service at these events.
• Demonstrate and drive the Rehlko Core Competencies:
  • Focus on the End Customer
  • Build Trust
  • Set High Standards of Performance

While this role is remote, we will prioritize candidates located on the East Coast.