Senior Data Center Support Services Technician

Oracle brings together data, infrastructure, applications, and expertise to power innovations across industries, including life-saving care. With AI embedded in our products and services, we help customers create a better future for all. We foster a culture of continuous learning and empowerment, offering competitive benefits and opportunities for community impact.

About the role

This position focuses on identifying opportunities for hardware upgrades and replacements, validating network environments, and mentoring less experienced technicians. You will act as a technical liaison, ensuring resiliency, reliability, and availability while adhering to operational procedures and compliance standards.

Responsibilities

• Identify opportunities for server and hardware component upgrades to ensure efficient performance throughout the lifecycle.
• Guide and mentor less experienced technicians on best practices for power distribution units, hardware replacement, and troubleshooting without disrupting critical infrastructure.
• Validate cabling, network environment builds, and connectivity, ensuring devices are error-free and properly connected.
• Monitor and assign work in a ticketing environment, implementing technical solutions and mentoring technicians to meet Service Level Agreements (SLAs).
• Oversee adherence to Standard Operating Procedures (SOPs) and Maintenance Operation Protocols (MOPs) during tasks, ensuring compliance with site, colocation vendor, and customer rules.
• Uphold security procedures, conduct functional testing, and ensure compliance with health and safety guidelines, including personal protective equipment (PPE) and site-specific regulations.
• Train advanced fix and repair techniques aligned with corporate objectives and Data Center Change Control processes.
• Identify and escalate repeating problems or trends to senior peers, external experts, and global teams.
• Collaborate with project teams and colocation partners to test and validate electrical/mechanical systems and coordinate site utility requirements.
• Act as a technical liaison for both technical and non-technical teams, resolving resiliency, reliability, and availability risks.
• Ensure contractors and vendors deliver quality services and meet SLAs.
• Complete complex tasks with limited instructions and provide guidance on shifting priorities and resources.
• Develop and share procedures to resolve routine and non-routine issues, serving as an escalation point for the team.
• Collect and review data to troubleshoot complex errors and recommend process improvements.
• Embrace continuous learning by seeking feedback, advanced training, and staying current with industry trends and best practices.

Requirements

• Ability to mentor less experienced technicians and provide subject matter expertise.
• Experience with datacenter operations, including break/fix, hardware maintenance, and network configuration.
• Familiarity with SOPs, MOPs, and compliance standards in a datacenter environment.
• Strong troubleshooting skills and ability to work within SLAs in a ticketing environment.
• Commitment to safety, security, and documentation protocols.
• Collaboration skills to work with cross-functional teams, vendors, and colocation partners.
• Ability to analyze issues, identify trends, and escalate problems as needed.
• Willingness to embrace continuous learning and process improvement.

Pay

Hiring range in USD from $27.64 - $56.83 per hour; from $57,500 - $118,200 per year. Oracle maintains broad salary ranges to account for variations in knowledge, skills, experience, market conditions, and locations.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion.
• Short-term and long-term disability insurance.
• Life insurance and AD&D.
• Supplemental life insurance (Employee/Spouse/Child).
• Health care and dependent care Flexible Spending Accounts.
• Pre-tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Paid time off: Flexible Vacation for salaried employees; accrued vacation for hourly employees (13 days annually for the first three years, 18 days annually thereafter).
• 11 paid holidays.
• 72 hours of paid sick leave upon hire, refreshing annually with a maximum cap of 112 hours.
• Paid parental leave and adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal services.
• Voluntary benefits, including auto, homeowner, and pet insurance.