Senior Data Center Support Services Technician

About the role

This role is responsible for identifying opportunities for others to replace or upgrade server components, validating cabling, and monitoring and assigning work in the ticketing environment. The role involves mentoring less experienced technicians, training advanced fix and repair techniques, and acting as a technical liaison for various teams.

Responsibilities

• Datacenter Services Operations-Break/Fix and Hardware Maintenance: Identifies opportunities for other team members to work with servers and server components, guides and coaches less experienced technicians, and troubleshoots hardware issues without disturbing critical infrastructure.
• Datacenter Services Operations-Network Configuration, Installation, and Augmentation: Guides and instructs less experienced technicians on best practices for network communications and solutions, validates cabling, and verifies device connectivity.
• Technical Support and Trouble Shooting: Monitors and assigns work in the ticketing environment, mentors less experienced technicians, and implements technical solutions to enhance and troubleshoot the system within Service Level Agreements (SLAs).
• Safety and Compliance: Oversees adherence to SOPs/MOPs, conducts functional testing of security, and ensures compliance with health and safety guidelines during on-site work.
• Continuous Improvement: Trains advanced fix and repair techniques, identifies and escalates issues, analyzes trends, and engages global teams about local issues.
• Collaboration, Vendor Relations, and Leadership: Leads collaboration efforts with project teams/colocation partners, acts as a technical liaison, ensures contractor/vendor quality services, and contributes to quality assurance through process creation and training.
• Planning & Execution: Completes complex tasks, provides guidance on shifting priorities, and collaborates across teams to deliver impactful work.
• Problem Solving: Develops and shares procedures to identify and resolve routine or non-routine issues, serves as an escalation point for the team, and collects/reviews data to troubleshoot complex errors.
• Continuous Learning: Embraces continuous learning by building knowledge, leveraging feedback, and sharing improvements to complex processes, protocols, and workflows.

Requirements

• Knowledge of server/storage/network hardware systems and components.
• Excellent time management skills.
• Detail-oriented with excellent organizational skills.
• Be a good team player.
• Strong interest in learning new DC concepts and technology.
• Dependable and trustworthy.
• Able to work alone and as part of a team.
• Must be able to lift up to 50 lbs.
• Able to climb a 9 ft ladder.
• Strong verbal and written communication skills.
• Shift schedule that rotates, including nights, weekends, and holidays.
• IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.).
• Good computer skills.
• Able to stand and walk for extended periods of time.
• Able to work 10-12 hour shifts.
• Any experience with mainstream ticketing systems is a plus.
• Willing to travel as required.
• Client experience is preferred.

Qualifications

• 2-year or 4-year degree or relevant work experience.
• 2 Years of Data Center Experience.
• Linux administration knowledge/Ability to run Linux commands.
• Data center networking knowledge.
• Experience in Data Center Infrastructure projects.
• 1 year+ experience in Structured Cabling Copper/Fiber and testing of cables.
• 1 year+ experience in Cooling and Electrical systems concepts inside the data center.
• Experience in repairing and working on Oracle servers (nice to have but not required).

Skills

• Knowledge of server/storage/network hardware systems and components.
• Excellent time management skills.
• Detail-oriented with excellent organizational skills.
• Strong interest in learning new DC concepts and technology.
• Dependable and trustworthy.
• Able to work alone and as part of a team.
• Strong verbal and written communication skills.
• Good computer skills.
• Able to stand and walk for extended periods of time.
• Able to work 10-12 hour shifts.
• Experience with mainstream ticketing systems.
• Experience in Data Center Infrastructure projects.
• Experience in Structured Cabling Copper/Fiber and testing of cables.
• Experience in Cooling and Electrical systems concepts inside the data center.
• Experience in repairing and working on Oracle servers (nice to have but not required).

Benefits

Comprehensive benefits package including medical, dental, vision, short-term and long-term disability, life insurance, AD&D, supplemental life insurance, commuter and parking benefits, 401(k) savings plan with company match, paid time off, paid sick leave, adoption assistance, employee stock purchase plan, financial planning, group legal, and voluntary benefits. Oracle also encourages volunteer programs and supports diversity and inclusion initiatives.

Pay

Hiring Range in USD from $27.64 - $56.83 per hour; from: $57,500 - $118,200 per year.

Schedule

Shift schedule that rotates, including nights, weekends, and holidays.