Senior Data Center Support Services Technician

Oracle brings together data, infrastructure, applications, and expertise to power innovations across industries, including life-saving care. With AI embedded across products and services, we help customers create a better future. We empower all employees to contribute and foster an inclusive workforce with competitive benefits and opportunities for growth and community impact.

About the role

This position acts as a technical liaison for both technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks in data center environments. The role involves mentoring less experienced technicians, ensuring adherence to standard operating procedures (SOPs) and method of procedures (MOPs), and driving continuous improvement in data center operations.

Responsibilities

• Identify opportunities for team members to replace or upgrade server components and hardware to ensure efficient performance throughout their lifecycle.
• Guide and coach less experienced technicians on best practices for power distribution units, hardware replacement, and troubleshooting without disrupting critical infrastructure.
• Validate cabling, network environment builds, and connectivity to ensure devices are error-free and operational.
• Monitor and assign work in a ticketing environment, mentoring technicians or implementing technical solutions within Service Level Agreements (SLAs).
• Escalate trends or recurring issues and document resolutions for maintaining data center environments.
• Oversee adherence to Standard Operating Procedures (SOPs) and Maintenance Operation Protocols (MOPs), ensuring compliance with site rules, colocation vendor rules, and customer site requirements.
• Uphold security procedures, conduct functional testing, and ensure compliance with health and safety guidelines, including personal protective equipment (PPE) and site-specific compliance.
• Train advanced fix and repair techniques aligned with corporate objectives and Data Center Change Control processes.
• Analyze and escalate repeating problems or trends to senior peers, external experts, operations teams, and global teams.
• Collaborate with project teams and colocation partners to test, validate, and coordinate the installation and performance of electrical/mechanical systems and site utility requirements.
• Ensure contractors and vendors deliver quality services and meet SLAs.
• Contribute to quality assurance through process creation and training of less experienced peers.
• Complete complex or ambiguous tasks with limited instructions and provide guidance on shifting priorities and resources.
• Develop and share procedures to identify and resolve routine or non-routine issues, serving as an escalation point for the team.
• Collect and review data to troubleshoot complex errors.
• Actively seek knowledge, learn new skills/tools, and stay current with industry trends and best practices.
• Recommend and implement improvements to enhance the efficiency and effectiveness of processes, protocols, and workflows.

Qualifications

Certain U.S.-based or U.S. customer/client-facing roles may require compliance with immunization, occupational health mandates, and/or drug testing.

Pay

Hiring range in USD: $27.64 - $56.83 per hour or $57,500 - $118,200 per year. Oracle maintains broad salary ranges to account for variations in knowledge, skills, experience, market conditions, and locations. Candidates are typically placed into the range based on these factors and internal peer equity.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion.
• Short-term and long-term disability insurance.
• Life insurance and AD&D (Accidental Death & Dismemberment).
• Supplemental life insurance (Employee/Spouse/Child).
• Health care and dependent care Flexible Spending Accounts (FSAs).
• Pre-tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Paid time off:
  • Flexible Vacation for salaried employees (non-overtime eligible).
  • Accrued Vacation for other eligible employees: 13 days annually for the first three years, increasing to 18 days annually thereafter. Accrual is prorated for employees working 20-34 hours per week; employees working fewer than 20 hours per week are not eligible.
• 11 paid holidays.
• Paid sick leave: 72 hours upon hire, refreshing each calendar year with a maximum carryover cap of 112 hours.
• Paid parental leave.
• Adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal services.
• Voluntary benefits, including auto, homeowner, and pet insurance.