Senior Data Center Support Services Technician

Responsibilities

• Identifies opportunities for others to replace or upgrade server components.
• Validates cabling, checking network environment build and connectivity is established.
• Makes sure network environment build and connectivity is error-free.
• Mentors less experienced technicians or implements technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs).
• Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions.
• Trains advance fix and repair techniques that align with corporate objectives and adhere to SOPs and MOPs for operational Data Center Change Control processes.
• Oversees adherence to all established SOPs/MOPs when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs-off within a data center and/or customer site environments.
• Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, with limited supervision.
• Collaborates with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.
• Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
• Safeguards contractors and vendors to ensure they deliver quality services and meet SLAs.
• Contributes to quality assurance through process creation and training of less experienced peers.
• Completes complex and/or ambiguous tasks in accordance with project requirements, with limited instructions.
• Provides guidance to team members on shifting priorities and resources according to team needs.
• Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team.
• Develops and shares procedures to identify and resolve routine or non-routine issues, serving as an escalation point for the team.
• Captures and reviews data and/or information to troubleshoot complex errors.
• Embraces continuous learning by actively seeking to build knowledge and learn new skills and/or tools and stay current with trends and best practices in one's field.
• Sets and shares improvements to improve the efficiency and effectiveness of complex processes, protocols, and workflows.

Qualifications

• Knowledge of standard operating procedures (SOPs) and maintenance operation protocols (MOPs).
• Experience with data center change control processes.
• Ability to train and mentor less experienced technicians on best practices.
• Skills in troubleshooting and resolving complex errors.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Ability to act as a technical liaison for technical and non-technical teams.
• Experience with safety and compliance procedures.
• Ability to analyze issues for repeating problems or trends and escalate identified issues to external experts and operations team.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.
• Experience with data center operations, including break/fix and hardware maintenance, network configuration, installation, and augmentation.