Senior Data Center Support Services Technician

Responsibilities

• Identifies opportunities for others to replace or upgrade server components.
• Validates cabling, checking network environment build and connectivity is established.
• Makes sure network environment build and connectivity is error-free.
• Mentors less experienced technicians or implements technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs).
• Maintains the environment within SLAs.
• Monitors and assigns work in ticketing environment.
• Trains advance fix and repair techniques that align with corporate objectives and adhere to SOPs and MOPs for operational Data Center Change Control processes.
• Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues.
• Collaborates with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.
• Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
• Ensures contractors and vendors deliver quality services and that all SLAs are being met.
• Contributes to quality assurance through process creation and training of less experienced peers.

Qualifications

• Knowledge of standard operating procedures (SOPs) and maintenance operation protocols (MOPs).
• Experience with data center change control processes.
• Ability to troubleshoot complex errors.
• Strong problem-solving skills.
• Excellent communication and collaboration skills.
• Ability to train and mentor less experienced technicians.
• Knowledge of network communications and solutions.
• Experience with data center operations, including break/fix and hardware maintenance, and network configuration, installation, and augmentation.
• Understanding of safety and compliance standards.
• Ability to work independently and manage multiple tasks.
• Knowledge of data center infrastructure and operations.