Senior Data Center Support Services Technician

About the role

This is a 24/7/365 on-site position that includes day/night shifts, weekend and holiday work with occasional travel based on business requirements. This role will require consent to the processing of biometric data for identity verification and access control.

Responsibilities

• Identifies opportunities for others to replace or upgrade server components
• Validates cabling, checking network environment build and connectivity is established
• Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions
• Trains advance fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes
• Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks
• Guides and coaches less experienced technicians on best practices for power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure
• Guides and instructs less experienced technicians on best practices for implementing designed and defined network communications and solutions, signing off on client configurations within environments
• Oversees adherence to all established SOPs/MOPs when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs-off within a data center and/or customer site environments
• Upholds and ensures established security procedures, considering applicable local regulations, conducting functional testing of security
• Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, with limited supervision
• Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues
• Analyzes issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues
• Leads collaboration efforts with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements
• Ensures contractors and vendors deliver quality services and that all SLAs are being met
• Contributes to quality assurance through process creation and training of less experienced peers
• Completes complex and/or ambiguous tasks in accordance with project requirements, with limited instructions
• Provides guidance to team members on shifting priorities and resources according to team needs
• Collaborates across teams to lead the delivery of impactful work and provide support for critical team objectives
• Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team
• Develops and shares procedures to identify and resolve routine or non-routine issues, serving as an escalation point for the team
• Collects and reviews data and/or information to troubleshoot complex errors
• Embraces continuous learning by actively seeking to build knowledge and learning new skills and/or tools and staying current with trends and best practices in one's field
• Seeks out and leverages feedback and advanced training to improve skills
• Recommends, implements, and shares improvements to improve the efficiency and effectiveness of complex processes, protocols, and workflows

Requirements

• Knowledge of server/storage/network hardware systems and components
• Excellent time management skills
• Detail-oriented with excellent organizational skills
• Be a good team player
• Strong interest in learning new DC concepts and technology
• Dependable and trustworthy
• Able to work alone and as part of a team
• Must be able to lift up to 50 lbs
• Able to climb a 9 ft ladder
• Strong verbal and written communication skills
• Shift schedule that rotates, including nights, weekends and holidays
• IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.)
• Good computer skills
• Able to stand and walk for extended periods of time
• Able to work 10-12 hour shifts
• Willing to travel as required

Preferred Qualifications

• 2-year or 4-year degree or relevant work experience
• 2 Years of Data Center Experience
• 1 year of development
• Linux administration knowledge/Ability to run Linux commands
• Data center networking knowledge
• Experience in Data Center Infrastructure projects
• 1 year+ experience in Structured Cabling Copper/Fiber and testing of cables
• 1 year+ experience in Cooling and Electrical systems concepts inside the data center
• Experience in repairing and working on Oracle servers is nice to have but not required
• Any experience with mainstream ticketing systems is a plus
• Client experience is preferred

Pay

• Hourly range: $27.64 - $56.83 per hour
• Annual range: $57,500 - $118,200 per year

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation for salaried (non-overtime eligible) positions; Accrued Vacation for other eligible employees (13 days annually for first three years, 18 days annually for subsequent years, prorated for 20-34 hours per week)
• 11 paid holidays
• Paid sick leave: 72 hours upon hire, refreshes each calendar year, carries over up to 112 hours maximum
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance