DirectJobHub
Jobs · Project Management · Texas

Senior Data Center Operations Manager

Microsoft · San Antonio, TX · Yesterday
On-siteProject Management$128k–$229k/yrFull-time

About the role

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DC Operations Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Responsibilities

  • People Management

    • Deliver success through empowerment and accountability by modeling, coaching, and caring.
    • Live our culture, embody our values, and practice our leadership principles.
    • Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn.
    • Arrange and retain great people, know everyone’s capabilities and aspirations, and invest in the growth of others.

  • Data Center Operations

    • Document and drive alignment on dependencies, supplier contracts, success metrics, resource readiness, operational, supportability, and manageability criteria.
    • Review Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Objectives & Key Results (OKRs) and provide input to improve or increase efficiency across IT and Critical Environment (CE) services.
    • Partner cross-functionally to support global and regional initiatives (e.g., environmental health and safety, risk assessments, certifications).
    • Manage relationships with clients to ensure that all expectations are clarified and understood and deliver solutions that exceed client expectations while maintaining a strong customer focus.
    • Manage resources appropriately to accommodate pilot programs and task force participation and make recommendations for additional funding where necessary.
    • Understand future business demand within the datacenter to ensure staffing levels are appropriate.
    • Ensure teams complete the required training and partner with Learning & Development organization to evolve training portfolio.
    • Participate in every Sev 1 and Sev 2 Incident Bridge meeting and approve root cause analysis and postmortem reporting.
    • Empower teams to work collaboratively and creates visibility to help other teams succeed with regional/global management teams.

  • Data Center Work Environment

    • Remove barriers that inhibit agility to enable team to shift priorities quickly without losing productivity.
    • Maintain a broad perspective and work to incorporate diverse viewpoints while identifying and evaluating opportunities to create strategies that cross organizational boundaries and drive broad business goals.
    • Create the type of conditions for successful collaboration, geared toward identifying and resolving organization-wide issues by bringing together creative and relevant solutions from diverse perspectives.
    • Understand workforce capability and delegate work accordingly across team to effectively deliver results, finding ways to accomplish more by enabling others.
    • Delegate to others to promote growth and development of future leaders.
    • Act as a trusted resource and advisor to a wide network of colleagues with diverse viewpoints.
    • Recognize team successes and reward teamwork and contributions to team success while driving a culture that’s focused on meeting strategic goals.

  • Ownership

    • Have pride and a sense of personal accountability for end-to-end service quality, completeness, and resulting customer experience.
    • Identify unaddressed issues across service and resolve, escalate, or find the appropriate owner to ensure the highest level of quality.
    • Drive and own the service management perspective to ensure that business leaders understand the business implications of risks, dependencies, and budgets to enable good business decisions and ensure the long-term value of the service.
    • Model and foster accountability and morale for the team.

Qualifications

  • High School Qualification or equivalent AND 6+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure)

  • 1+ year(s) people management experience.

  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

    • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
    • Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

  • Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 12+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)

  • High School Qualification or equivalent AND 14+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)

  • 3+ years people management experience.

  • Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCMP.

  • BS/BA degree in Mechanical/Electrical Engineering, Computer Science, Mathematics, Telecommunications, or equivalent experience.

  • Demonstrated ability to collaborate, present, and negotiate across various levels and functions, including executive company leaders, engineers, suppliers, partners, and external customers.

  • Strong working knowledge of physical IT infrastructures (e.g. Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling, etc.).

  • Knowledge of critical environment concepts and infrastructure (e.g. Electrical Distribution, Mechanical Cooling Systems, etc.).

  • Firm comprehension of financial management, budgeting, and forecasting.

  • Awareness of IT Service Operations fundamentals and principles (ITIL, MOF, OLA/SLA, etc.).

  • Project or program management experience and certification(s) (e.g. PMI, etc.).

  • Experience with process improvement principles such as Six Sigma or Kaizen.

Other Requirements

  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

    • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
    • Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Preferred Qualifications

  • Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 12+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)

  • High School Qualification or equivalent AND 14+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)

  • 3+ years people management experience.

  • Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCMP.

  • BS/BA degree in Mechanical/Electrical Engineering, Computer Science, Mathematics, Telecommunications, or equivalent experience.

  • Demonstrated ability to collaborate, present, and negotiate across various levels and functions, including executive company leaders, engineers, suppliers, partners, and external customers.

  • Strong working knowledge of physical IT infrastructures (e.g. Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling, etc.).

  • Knowledge of critical environment concepts and infrastructure (e.g. Electrical Distribution, Mechanical Cooling Systems, etc.).

  • Firm comprehension of financial management, budgeting, and forecasting.

  • Awareness of IT Service Operations fundamentals and principles (ITIL, MOF, OLA/SLA, etc.).

  • Project or program management experience and certification(s) (e.g. PMI, etc.).

  • Experience with process improvement principles such as Six Sigma or Kaizen.

Pay

The typical base pay range for this role across the U.S. is USD $127,600 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $168,900 - $253,300 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay.

Similar jobs