Senior Manager, Data Center Operations

About the role

Join our Network Infrastructure Team! Our team owns the rapid deployment and reliable maintenance of the critical hardware and network systems that provide the technical underpinnings for all of Akamai's products. Our team ensures consistent availability and performance for our customers.

Responsibilities

• Managing a team of employees that supervises the activities of our Field Technician contractors in hyperscale pods across the United States
• Building relationships with third-party system integrators (SIs) used for deployment and maintenance activities as well as overseeing the work
• Building relationships with large-scale data center providers for new deployments and ongoing operations
• Conducting inventory control on local spare parts, including RMA coordination for defective parts
• Cooking with the Compliance team on access list management for assigned data centers
• Maintaining 24x7 staffing and escalation path to address network incidents and SLA adherence
• Evaluating and adapting our training curriculum to the specific needs of hyperscale pods
• Coordinating the staffing of Field Technicians at our hyperscale pods

Requirements

• 10 years relevant experience and a Bachelor's degree in Engineering, Management Information Systems, another related field or its equivalent experience
• Extensive experience working with data center vendors and the data center environment
• A track record of solid employee development and engagement
• A drive for process improvement
• Experience guiding teams through process changes and realignments

Qualifications

• Passionate about building hardware platforms at global scale
• Ability to manage and lead a team effectively
• Strong communication and interpersonal skills
• Experience with data center operations and management
• Knowledge of IT infrastructure and network technologies

Skills

• Project management
• Team leadership
• Technical problem-solving
• Collaboration with external partners
• Inventory management
• Process improvement

Benefits

See our benefits. FlexBase adapts to your job's needs Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

Pay

For US based candidates only - the base salary for this position ranges from $132,100 - $237,900/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP).

Schedule

Not specified

Benefits

We support your health, well-being, finances, and life beyond work. See our benefits. FlexBase adapts to your job's needs Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

Contact

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