Senior Manager, Data Center Operations

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. We help marketers from the world’s leading brands discover real opportunities inside data, using advanced AI and proprietary technology to process over 400 billion consumer actions daily.

About the role

As Senior Manager, Data Center Engineer, you will lead the day-to-day operations of Epsilon’s data center teams. You will oversee physical infrastructure deployment, cabling, asset management, and facility operations across multiple geographically diverse sites, ensuring alignment with security, regulatory, and compliance requirements (e.g., SOC, PCI, HIPAA, ISO).

Responsibilities

• Lead day-to-day Data Center Operations, including hosting facilities, physical infrastructure deployment, cabling, asset management, and facility operations.
• Establish and maintain operational standards, procedures, and governance practices to ensure consistent execution across all data center locations.
• Serve as the first escalation point for critical data center infrastructure and facility-related issues.
• Partner with Infrastructure Engineering and Operations teams to modernize operational practices.
• Recruit, develop, mentor, and retain high-performing Data Center Operations teams; establish performance goals, provide coaching, and develop future leaders.
• Foster a culture of accountability, ownership, collaboration, and continuous learning.
• Maintain and present infrastructure health, capacity forecasts, risks, and strategic initiatives to senior leadership.
• Ensure IT infrastructure aligns with security, regulatory, and compliance requirements (e.g., SOC, PCI, HIPAA, ISO).
• Participate in team/manager on-call rotations.
• Manage day-to-day relationships with colocation providers, hardware vendors, maintenance providers, and facility partners.
• Oversee data center space, power, cooling, and environmental capacity planning; ensure optimal utilization while maintaining fault-domains and resiliency.
• Maintain secure access controls and physical security standards across all data center locations.
• Coordinate data center facility preventative maintenance, infrastructure deployment, and lifecycle management projects.
• Manage monthly invoices reconciliation process and financial forecasting.
• Assist team members with new builds in remote sites and work with internal departments to deploy new environments.
• Receive new equipment, plan rack layouts, and manage infrastructure cabling; maintain a clean and organized data center.

Requirements

• 10+ years operationally managing multiple geographically diverse data centers.
• 5+ years managing people and technical teams.
• Ability to build strong relationships and deliver customer-centric outcomes.
• Effective communication, negotiation, and influencing skills at all organizational levels.
• Strong analytical and problem-solving skills, focusing on operational excellence and automation.
• Ability to manage complexity and tackle problems efficiently.
• Innovative mentality, continuously exploring new methodologies and technologies.
• Extensive knowledge of data center power and network cabling practices.
• Good knowledge of security frameworks and regulations (e.g., ISO 27001, NIST, PCI DSS).
• Experience leading distributed teams providing 24/7 operational support.
• Solid understanding of ITIL or other service management frameworks.
• Bachelor’s degree or equivalent experience in computer science, information technology, or related field; advanced degree preferred.

Why You Might Stand Out

• Demonstrable experience leading the execution of technical projects.
• Experience consolidating, migrating, and optimizing data center space.
• Managing in a fast-paced IT operations organization with 24/7 support for large-scale client and product platforms.
• Developed and implemented technology strategies aligned with business outcomes, fostering innovation and operational excellence.
• Demonstrable knowledge of modern technologies, including AI and automation, to enhance IT operations and client engagement.

Benefits

• Flexible time off (FTO) and 15 paid holidays.
• Paid sick time.
• Parental/new child leave, childcare & elder care assistance, adoption assistance.
• Comprehensive health coverage (medical, dental, vision).
• 401(k) retirement plan.
• Tuition assistance.
• Commuter benefits.
• Professional development and employee recognition programs.
• Charitable donation matching.
• Health coaching and counseling.

Pay

Compensation range: USD $132,900.00 – USD $246,700.00 annually. Actual compensation will be determined based on skills, qualifications, and experience.