Senior Customer Success Technical Architect- Confluent

Role Overview

The Customer Success Technical Architect (CSTA) role at Confluent involves acting as a trusted technical advisor and advocate to work with customers. The primary objective is to ensure the success, retention, and expansion of our customers by providing technical guidance, including best practices, for the Confluent product suite.

Key Responsibilities

• Partner with others in Customer Solutions as well as cross-functional divisions such as Sales, Product Management and Engineering to help our customers accelerate time to value, maximize product consumption and achieve their overall business objectives.
• Leverage a technical background (e.g. AppDev, SysAdmin, Distributed Computing) to advise customers on their architectures, including patterns & strategies for operating and maturing their Confluent subscription.
• Utilize relationship management skills & industry experience to guide the customer on how they can best achieve their business goals and value-based outcomes via their Confluent investment.
• Build broad experience with Kafka, Flink and Confluent IP as well as gain an understanding of complementary and competitive technologies.
• Work with a variety of organizations ranging from new start-ups to large enterprise customers.
• Build strong relationships, ensure exemplary delivery standards, and have a lot of fun helping our customers build state-of-the-art data streaming platforms!

Location

Remote

Preferred Education and Technical Expertise

• Demonstrated success in a technical Field role for a product / SaaS company with enterprise customers
• Pasion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self-starter who loves a fast-paced environment
• Excellent interpersonal & communication skills and an ability to concisely explain tricky issues and complex solutions to a variety of personas
• Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention
• Collaborative spirit, outstanding consulting & relationship management skills and ability to rapidly switch context
• Hands on knowledge of one or more key cloud vendors (AWS, GCP and Azure)
• Solid understanding of cloud networking and security technologies (e.g. VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.)
• Experience prototyping and analyzing code for client solutions in multiple languages (e.g. Java, Python, Go, etc.)
• Experience with Java Virtual Machine (JVM) tuning and troubleshooting
• Ability to learn new technologies quickly, as well as a strong interest in doing so!

Preferred Technical and Professional Experience

• Confluent Developer or Administrator certifications (https://www.confluent.io/certification/)
• Experience with Apache Kafka & Apache Flink
• Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc
• Emerging Technologies Knowledge: Experience in staying up-to-date on industry trends, market dynamics, and key players, with the ability to identify and capitalize on emerging opportunities.
• Strategic Thinking: Experience in developing industry insights and solutions that drive business value and address pressing industry challenges, with the ability to think strategically and tailor guidance to client needs.