Senior Customer Success Technical Architect- Confluent

Role Overview

The Customer Success Technical Architect (CSTA) role at Confluent involves acting as a trusted technical advisor and advocate to work with our customers. The primary objective is to ensure the success, retention, and expansion of our customers by providing technical guidance, including best practices, for the Confluent product suite. You will partner with various teams to help customers accelerate time to value, maximize product consumption, and achieve their business objectives.

Key Responsibilities

• Identify customer technical objections and develop strategies to address those blockers to adoption.
• Proactively support customers through technical lifecycle activities such as architecture planning, cluster & security design, monitoring & automation; review & provide guidance on upgrade or migration plans, platform & application hardening ideas and high availability design.
• Guide customers up the data streaming maturity curve through recommendations on advanced technical topics (e.g., data mesh, stream processing, utilization optimization & performance tuning).
• Develop and present periodic customer reviews, including analysis of technical health and operational performance, to Confluent senior management.
• Document and transfer knowledge to customers and internal teams to assist them in advancing their knowledge & abilities on their own, while also helping Technical Support Engineers and Professional Services teams better serve your customers.
• Leverage knowledge of your customer environments and use cases to influence the roadmap of Confluent products.
• When necessary, roll up your sleeves and dig in to help address customer issues alongside Confluent Technical Support Engineers and Core Engineering.

Preferred Qualifications

• Demonstrated success in a technical Field role for a product / SaaS company with enterprise customers.
• Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self-starter who loves a fast-paced environment.
• Excellent interpersonal & communication skills and an ability to concisely explain tricky issues and complex solutions to a variety of personas.
• Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention.
• Collaborative spirit, outstanding consulting & relationship management skills and ability to rapidly switch context.
• Hands on knowledge of one or more key cloud vendors (AWS, GCP and Azure), solid understanding of cloud networking and security technologies (e.g., VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.), experience prototyping and analyzing code for client solutions in multiple languages (e.g., Java, Python, Go, etc.), experience with Java Virtual Machine (JVM) tuning and troubleshooting, ability to learn new technologies quickly, and a strong interest in doing so!
• Flexibility to travel up to 20% of the time.