Senior Customer Success Technical Architect- Confluent

Role Overview

Confluent is seeking a Customer Success Technical Architect (CSTA) to advise and advocate for customers using the Confluent product suite. The role involves ensuring customer success, retention, and expansion by providing technical guidance and collaborating with various teams.

Responsibilities

• Provide technical guidance and best practices for Confluent product suite to ensure customer success, retention, and expansion.
• Partner with Customer Solutions, Sales, Product Management, and Engineering to help customers accelerate time to value, maximize product consumption, and achieve business objectives.
• Build and maintain strong relationships with customers, ensuring exemplary delivery standards, and having fun helping them build state-of-the-art data streaming platforms.
• Identify and address customer technical objections, develop strategies to overcome adoption barriers, and support customers through various lifecycle activities.
• Guide customers through the data streaming maturity curve by recommending advanced technical topics and assisting with upgrades and migrations.
• Document and transfer knowledge to customers and internal teams, influencing Confluent's product roadmap and addressing customer issues alongside Technical Support Engineers and Core Engineering.

Requirements

• Demonstrated success in a technical field role for a product or SaaS company with enterprise customers.
• Strong understanding of modern infrastructure and streaming technologies, with a passion for solving complex technical problems in a fast-paced environment.
• Excellent interpersonal and communication skills, able to explain technical issues and solutions clearly to diverse audiences.
• Ability to manage multiple customers simultaneously, paying close attention to detail and delivering results across various initiatives.
• Collaborative spirit, outstanding consulting and relationship management skills, and the ability to adapt quickly to different contexts.
• Hands-on knowledge of one or more key cloud vendors (AWS, GCP, Azure), solid understanding of cloud networking and security technologies, and experience with JVM tuning and troubleshooting.
• Experience with Java, Python, Go, and other programming languages, as well as familiarity with operating Linux distributions (RedHat and Debian).
• Ability to quickly learn new technologies and a strong interest in staying updated on industry trends and emerging opportunities.

Preferred Technical and Professional Experience

• Confluent Developer or Administrator certifications.
• Experience with Apache Kafka and Apache Flink.
• Helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies like Spark, Flink, Hadoop, Cassandra, etc.
• Experience with emerging technologies and the ability to identify and capitalize on new opportunities.
• Strategic thinking and the ability to tailor guidance to client needs, addressing pressing industry challenges.