Senior Customer Success Manager, US 3P Consumables, North America Seller Business

Key job responsibilities

• Drive Seller business growth by providing customized insights and recommendations, educating regarding relevant tools, products, and services, and delivering a positive experience with our program.
• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience.
• Identify what is hindering growth, develop solutions, and test before scaling to benefit to impacted Sellers.
• Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers.
• Act as a strategic and influential partner for your Sellers. Proactively seek out new opportunities for customers and Sellers.
• Create tailored solutions and recommendations, where out of the box thinking is necessary.
• Present compelling value propositions using a strategic and consultative approach.
• Lead business strategy development and design long term account plans, collaborating effectively with cross-functional teams and your Sellers finding joint areas of opportunity to drive customer success with Amazon.
• Able to make tradeoffs between short term customer needs and longer-term strategic investment.
• Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.

Basic Qualifications

• Experience with strong project management skills and the ability to thrive in a fast-paced environment.
• Experience in Sales, Territory Planning, Merchandising, and/or relevant experience within Customer Success, Account Management, or negotiating, nurturing, and growing customer relationships.
• Bachelor's degree or equivalent.
• Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products.
• Experience with data analysis tools such as Excel, Pivot Tables, macros, SQL, visualization tools - Tableau, Quicksight, etc.
• Experience managing and coordinating multiple projects simultaneously.

Preferred Qualifications

• Experience in e-commerce, retail or advertising.
• Experience with written and verbal communication and presentation.
• Experience with presentation, organization, and account/vendor management is preferred.
• Experience building and effectively executing a strategy from the ground up, including designing roadmaps to drive incremental progress towards long-term vision and goals.
• 3+ years of doing one of several roles: quantitative/financial analysis, retail buying, retail planning & allocation, product/project management, pricing, marketing or e-commerce experience.
• Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, SalesForce, Microsoft OneNote, and Microsoft SharePoint.