Senior Customer Success Manager, Consumables

Key job responsibilities

• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
• Analyze data trends to identify opportunities and provide actionable recommendations
• Lead promotional planning and execution while ensuring catalog optimization
• Build collaborative relationships with internal teams and vendor partners
• Manage multiple projects while maintaining high operational standards

About the team

Alexander Technology Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.

Basic Qualifications

• Experience with strong project management skills and the ability to thrive in a fast-paced environment
• Experience with tools/systems to analyze data including Excel, Access, SQL or other data management systems
• Experience managing internal and external relationships
• Experience prioritizing and managing time effectively in dynamic environments
• 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
• Proficient in Microsoft Excel
• Excellent professional written and verbal communication skills

Preferred Qualifications

• 3+ years of doing one of several roles: quantitative/financial analysis, retail buying, retail planning & allocation, product/project management, pricing, marketing or e-commerce experience
• Experience in process improvement
• Experience in project or program management
• Experience handling ambiguous or undefined challenges through strong problem solving abilities
• Experience working with multiple groups of stakeholders
• Advanced degree, certifications or equivalent experience