Senior Customer Success Manager (Remote - TN)

What We Do

We are developing an AI-first SaaS platform to help people who deal with very large projects. Our platform helps organizations like Intel, AECOM, and BAM manage and prioritize their work more effectively.

Who We Are

Nodes & Links is recognized by TechNation, Construction Tech Review, and Amazon as industry leaders. We are part of Oxford University's Creative Destruction Lab and Entrepreneur First alumni, with awards from CIR, CogX, and the British Construction Industry. We have raised $30M to date from top VC funds.

What You'll Do

• Lead relationships with enterprise customers across the US
• Onboard, adopt, retain, and renew customers
• Build success plans tied to customer goals, adoption, and measurable outcomes
• Run regular customer meetings, business reviews, and value conversations with key stakeholders
• Monitor customer health, product usage, and engagement to identify risks and opportunities early
• Drive renewals and support expansion opportunities across existing accounts
• Act as the voice of the customer internally and share feedback with Product and Engineering
• Work closely with cross-functional teams to resolve issues and improve the customer journey

Who We're Looking For

• At least 5 years’ experience in a relevant customer-facing role
• Experience managing Enterprise SaaS customers
• A strong track record in onboarding, adoption, retention, and renewal management
• Excellent stakeholder management skills, including confidence working with senior customer contacts
• Strong communication skills, both written and verbal
• A proactive, commercially minded, and customer-focused approach

Location

Tennessee, Remote