Senior Customer Success Manager (Remote - GA)

What We Do

We are developing an AI-first SaaS platform to help people who deal with very large projects. Our platform aims to organize and prioritize work, and we have clients like Intel, AECOM, and BAM.

Who You Are

• At least 5 years’ experience in a relevant customer-facing role such as Customer Success Manager, Senior Customer Success Manager, Technical Account Manager, Account Manager, or Implementation Manager.
• Experience managing Enterprise SaaS customers.
• A strong track record in onboarding, adoption, retention, and renewal management.
• Excellent stakeholder management skills, including confidence working with senior customer contacts.
• Strong communication skills, both written and verbal.
• A proactive, commercially minded, and customer-focused approach.

Requirements

• Experience in construction, infrastructure, project controls, or a related industry.
• Familiarity with Primavera P6 or similar planning tools.
• Experience working with complex workflows, data-driven platforms, or technical SaaS products.
• Exposure to QBRs, executive reporting, and value-led account management.

Benefits

• Competitive salary starting at $140,000-$155,000.
• Equity in Nodes & Links - we are all in this together.
• Health insurances & 401K plans.
• Remote work budget, to build your perfect set up.
• Personal development budget, to keep growing.
• Annual #workation trip, to work and have fun with your teammates.