Customer Success Manager (Remote-USA)

Responsibilities

• Monitor client satisfaction, identify upsell opportunities, and ensure renewals by driving ROI for our clients.
• Guide new clients through successful implementation and onboarding, tailoring strategies to meet their unique needs.
• Serve as the primary point of contact for your portfolio of clients, fostering strong, long-term relationships.
• Capture insights and feedback to drive continuous improvement and contribute to product development.
• Proactively address client concerns and resolve issues with professionalism and efficiency.
• Coordinate cross-functional projects and manage stakeholder expectations to ensure smooth execution and client success.
• Lead engaging training sessions and business reviews with senior professionals.

Requirements

• Experience: 5+ years in a customer success, client-facing, or account management role, ideally in a SaaS or legal technology environment.
• Professionalism: Polished communication and presentation skills, with the ability to confidently engage senior legal professionals.
• Tech-Savvy: Comfortable navigating and explaining complex software, with a keen intellectual curiosity and passion for emerging technologies, including AI and Large Language Models (LLMs).
• Strategic & Self-Directed: A proactive and entrepreneurial mindset, with the ability to thrive in a dynamic "startup/scale-up" environment where you will help build processes rather than simply follow a pre-existing playbook.
• Detail-Oriented: A meticulous approach to managing tasks, timelines, and client requests.
• Responsive & Reliable: Ability to effectively manage a book of business and multiple clients, ensuring prompt and thoughtful communication.
• Global Collaboration: Ability to work effectively within our dynamic international environment which requires a degree of flexibility to accommodate regular meetings and real-time collaboration across different time zones (including Europe).

Qualifications

• A Juris Doctor (J.D.) or prior experience practicing law is highly preferred, demonstrating an in-depth understanding of legal workflows and client needs.

Skills

• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Excellent problem-solving and analytical skills.
• Proficiency in project management tools and methodologies.
• Knowledge of legal industry trends and best practices.

Benefits

• Competitive salary and incentives.
• Opportunity to work with cutting-edge technologies in the LegalTech and AI space.
• The ability to work remotely within a global company.
• A supportive and collaborative company culture that values your contributions.

Pay

Expected compensation range is $125,000 OTE and $175,000 OTE.

Schedule

Remote work is offered.