Senior Customer Success Manager, Consumables Private Brands

Key job responsibilities

• Partner with private brand suppliers to develop and execute strategic business plans across marketing, merchandising, and supply chain management, with a focus on scaling selection on .com based on market trends and customer needs.
• Analyze category P&L performance on a weekly and monthly basis, monitoring profitability goals and diving deep where needed to drive continuous improvement.
• Build and maintain collaborative relationships while serving as the primary point of contact for private brand supplier needs, influencing stakeholders and helping them understand brand positioning, key points of difference, and target customer.
• Guide suppliers through Amazon's tools, policies, and growth opportunities while partnering closely with supply chain to support operational planning, forecasting, and inventory investments.
• Collaborate with cross-functional teams including Commercialization, Pricing, Instock Management, marketing, product development, finance, and transportation to deliver on net revenue and customer satisfaction goals.
• Develop a thorough understanding of the Consumables market, seasonality, and global trends, continuously monitoring competitor efforts and identifying new private brand selection opportunities.
• Contribute to process improvements and innovation initiatives that benefit the broader Consumables Private Brands organization

Basic Qualifications

• Bachelor's degree or equivalent
• 4+ years of account management, project or program management or buying experience
• Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chain
• Experience at a relationship management role in an enterprise environment or equivalent
• Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
• Data analysis experience including manipulating large datasets from complex systems and interpreting results
• Excellent professional written and verbal communication skills

Preferred Qualifications

• 3+ years of doing one of several roles: management consulting, investment banking analyst/associate, or brand manager role at leading consumer packaged goods company experience
• Experience with Salesforce, OBI, SQL, SharePoint, and Tableau
• Experience handling ambiguous or undefined challenges through strong problem solving abilities
• Experience in process improvement/quality control tools and methods
• Associate's degree or above, or Advanced technical degree
• Experience working with multiple groups of stakeholders
• Experience in project management