Senior Customer Success Manager, Consumables-Grocery

About the role

This role can be located in one of our approved corporate offices in Seattle, WA, USA | Arlington, VA, USA.

Responsibilities

• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
• Analyze data trends to identify opportunities and provide actionable recommendations
• Lead promotional planning and execution while ensuring catalog optimization
• Build collaborative relationships with internal teams and vendor partners
• Manage multiple projects while maintaining high operational standards

Qualifications

• Basic Qualifications
• Experience with strong project management skills and the ability to thrive in a fast-paced environment
• Experience managing internal and external relationships
• Experience prioritizing and managing time effectively in dynamic environments
• Bachelor's degree
• 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
• Data analysis experience including manipulating large datasets from complex systems and interpreting results
• Proficient in Microsoft Excel
• Demonstrated ability to work effectively in fast-paced environments
• Excellent professional written and verbal communication skills
• Preferred Qualifications
• Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems
• Experience managing multiple complex projects and adapting to change
• Experience working with multiple groups of stakeholders
• Experience with project management
• 5+ years of e-commerce or retail industry experience
• Professional experience in Buying, Planning or Merchandising
• Experience with business intelligence tools (Tableau, Salesforce)
• Background in process improvement methodologies
• Advanced degree, certifications or equivalent experience

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.